Iolanda Andrade

Multilingual language professional with extensive experience in interpreting, transcription, annotation, content proofreading and AI language evaluation. Proven ability to work independently in remote environments, delivering high-quality linguistic and cultural accuracy across English, Portuguese, French, German and Spanish. Experienced in confidential settings, technology-driven language projects, and client-focused communication across public, legal, charitable and commercial sectors.

Data Analyst – Alexa (Language & AI) - Amazon - Remote, UK

(2021-12 - 2023-04)

• Multilingual transcription and annotation for Automatic Speech Recognition (ASR) and Natural Language Understanding (NLU)
• Linguistic quality review and verification of transcriptions and annotations
• Content proofreading to ensure accuracy, consistency and cultural relevance
• Audio data collection and analysis across English, Portuguese, French, German and Spanish
• Contributed to improving overall customer interaction with Alexa devices

Freelance Interpreter (Portuguese–English) - Multiple UK Language Service Providers - Remote & On-site, UK

(2017-09)

Agencies include: The Language Shop (TLS), DA Languages (DALS), Clear Voice, Crystal Clear Translation, Talking Heads, Silent Sounds

• Provided telephone, video and face-to-face interpreting services across public and private sectors
• Supported communication for the NHS, charities, solicitors, schools, banks, councils and social services
• Delivered accurate and impartial interpreting under time-sensitive and confidential conditions
• Provided sight translation of written documents when required
• Familiar with medical, legal and public-service terminology

Commercial Administrator - AESSEAL - Rotherham, UK

(2024-07 - 2025-01)

• Managed customer enquiries, orders and delivery follow-ups
• Prepared quotations, calculated costs and processed invoices
• Issued order acknowledgements, delivery notes and technical documentation
• Supported Portuguese-market clients and liaised with internal departments

Marketing Customer Advisor - VirtualExpo - Marseille, France (Remote & Office-based)

(2020-01 - 2020-11)

• Acted as point of contact between international manufacturers and buyers
• Provided multilingual customer support via telephone, email and online chat
• Translated internal and external communications
• Added and updated content on company websites and client profiles
• Worked with Portuguese, German, English and French-speaking clients

Administrative Assistant - Lake Isle M & A Inc. - London, UK

(2017-09 - 2019-04)

• Created financial reports and Excel spreadsheets
• Updated databases and maintained accurate records
• Contacted international clients via email and telephone
• Supported day-to-day office administration

Language Tutor (French & German) - Tutorful

(2017)

1:1 children, teen and adult learners

BA (Hons) - European Languages – French, German & Spanish - University of Salford