Iqra Ali

Person who loves to make progress.

2020-Current Operational Manager/Director PA (Open Heart Care)

• Prepare weekly and monthly statistical reports for the directors
• Provide administrative support for the directors as needed
• Manage health and safety as well as fire regulations within the office
• Organize and audit the company's systems, databases, and procedures
• Making immediate changes to staff Rota in order to cover calls
• Manage the customer complaint procedure
• Negotiate with contractors/higher authorities (i.e. Local councils)
• Oversee daily operations of business and implementing business procedures
• Directing and managing projects from starts to finish
• Improving Revenue
• Writing up new tenders opportunity for business to grow in different boroughs.
• Evaluating performances and productivity within all department and providing constrictive criticism/ feedback
• Promoting ownership of care programs and converse with service users and their Families.
• Keeping up to date with all legislations and policy and making sure we are not in breach of any.
• Responding/Investigating all complaints and safeguarding.
• Organising and control of branch operations to ensure that suitable staff to deliver the appropriate standard of services as defined by the regulator body (i.e. CQC)
• Overseeing all department and making sure the running of the business is smooth.
• Carrying out Audits for all the audits
• Record keeping

2019-2019 HR Manager/Compliances Manager (Open Heart Care)

• Manage health and safety as well as fire regulations within the office
• Organize and audit the company's systems, databases, and procedures
• Carry out DBS applications
• Writing Care Plans in detail and making it person centred care to every service user needs
• Carry out interviews and implemented company hiring process
• Answers general emails and postal correspondence with council staff and clients
• Being first point of contact for employees or any HR related queries
• Assisting with payroll by providing the department with the relevant information i.e., holiday and sick days taken
• Compliance’s audit
• Making sure the company compliances and HR policies are followed

level 5 leadership and management.