2020-Current Operational Manager/Director PA (Open Heart Care)
- Prepare weekly and monthly statistical reports for the directors
- Provide administrative support for the directors as needed
- Manage health and safety as well as fire regulations within the office
- Organize and audit the company's systems, databases, and procedures
- Making immediate changes to staff Rota in order to cover calls
- Manage the customer complaint procedure
- Negotiate with contractors/higher authorities (i.e. Local councils)
- Oversee daily operations of business and implementing business procedures
- Directing and managing projects from starts to finish
- Improving Revenue
- Writing up new tenders opportunity for business to grow in different boroughs.
- Evaluating performances and productivity within all department and providing constrictive criticism/ feedback
- Promoting ownership of care programs and converse with service users and their Families.
- Keeping up to date with all legislations and policy and making sure we are not in breach of any.
- Responding/Investigating all complaints and safeguarding.
- Organising and control of branch operations to ensure that suitable staff to deliver the appropriate standard of services as defined by the regulator body (i.e. CQC)
- Overseeing all department and making sure the running of the business is smooth.
- Carrying out Audits for all the audits
- Record keeping
2019-2019 HR Manager/Compliances Manager (Open Heart Care)
- Manage health and safety as well as fire regulations within the office
- Organize and audit the company's systems, databases, and procedures
- Carry out DBS applications
- Writing Care Plans in detail and making it person centred care to every service user needs
- Carry out interviews and implemented company hiring process
- Answers general emails and postal correspondence with council staff and clients
- Being first point of contact for employees or any HR related queries
- Assisting with payroll by providing the department with the relevant information i.e., holiday and sick days taken
- Compliance’s audit
- Making sure the company compliances and HR policies are followed
