Iqra Alyas

Social Care

Residential Care Practitioner / Administrator - Next Step Services - Hybrid Working

(2023-01 - 2026-05)

Social Care

• Supported young people with their emotional wellbeing and daily needs.
• Maintaining accurate records and ensured compliance with data protection and safeguarding procedures.
• Manage range of appointments, healthcare records and communication with external professionals (Local authorities/ SW/ HO)
• Provided administrative support, including maintaining data and preparing reports using Microsoft Office/ Excel.
• Handling telephone enquiries and collaborating with colleagues to ensure high-quality care.

Residential Care Practitioner / Administrator - Esland Care - Hybrid Working

(2021-02 - 2022-12)

Therapeutic Children's Home

• Provided therapeutic support to young people and contributed to care plans and risk assessments.
• Assisted with developing life skills and promoting independence.
• Managed appointments, maintained records and prepared reports using Microsoft Office.
• Handled telephone enquiries and liaised with professionals and external agencies.
• Supported the smooth running of the home through effective administration and teamwork.

Business Support & Customer Service Administrator - Kebabish Original

(2016-01 - 2023-12)

• Maintained accurate customer, sales, and operational records, ensuring data integrity and efficient information management.
• Delivered excellent customer service through calls and email enquiries by processing online and telephone orders, handling card payments accurately and maintaining transaction records.
• Managed customer queries and complaints, tracking trends and resolving issues promptly to improve customer satisfaction.
• Supported office operations by maintaining databases, processing invoices, and completing administrative tasks with a high level of accuracy.
• Prepared and updated reports using business data to support operational decision-making and performance monitoring.
• Analysed order and customer data to identify patterns, improve processes, and support business efficiency.

BSc Honors - Biomedical Science (2015-09 - 2018-06)

8 GCSEs (2007-09 - 2012-08)