Residential Care Practitioner / Administrator - Next Step Services - Hybrid Working
(2023-01 - 2026-05)
Social Care
- Supported young people with their emotional wellbeing and daily needs.
- Maintaining accurate records and ensured compliance with data protection and safeguarding procedures.
- Manage range of appointments, healthcare records and communication with external professionals (Local authorities/ SW/ HO)
- Provided administrative support, including maintaining data and preparing reports using Microsoft Office/ Excel.
- Handling telephone enquiries and collaborating with colleagues to ensure high-quality care.
Residential Care Practitioner / Administrator - Esland Care - Hybrid Working
(2021-02 - 2022-12)
Therapeutic Children's Home
- Provided therapeutic support to young people and contributed to care plans and risk assessments.
- Assisted with developing life skills and promoting independence.
- Managed appointments, maintained records and prepared reports using Microsoft Office.
- Handled telephone enquiries and liaised with professionals and external agencies.
- Supported the smooth running of the home through effective administration and teamwork.
Business Support & Customer Service Administrator - Kebabish Original
(2016-01 - 2023-12)
- Maintained accurate customer, sales, and operational records, ensuring data integrity and efficient information management.
- Delivered excellent customer service through calls and email enquiries by processing online and telephone orders, handling card payments accurately and maintaining transaction records.
- Managed customer queries and complaints, tracking trends and resolving issues promptly to improve customer satisfaction.
- Supported office operations by maintaining databases, processing invoices, and completing administrative tasks with a high level of accuracy.
- Prepared and updated reports using business data to support operational decision-making and performance monitoring.
- Analysed order and customer data to identify patterns, improve processes, and support business efficiency.
