Iqra Mahmood

Detail oriented and organised financial services professional with a strong foundation in compliance, financial planning, and HNW client support. Proven track record spanning compliance supervision, paraplanning, mortgage and protection administration, and insurance consultancy. Experienced in FCA regulatory standards, complex suitability reporting, client data management, and regulatory documentation.

Compliance Supervisor - CCS

(2025-10)

• Supervised daily compliance operations to ensure adherence to FCA regulations and internal policies
• Led and developed a team of compliance analysts, improving efficiency and case turnaround times
• Monitored transactions and client activity for Anti-Money Laundering (AML) and Know Your Customer (KYC) compliance, escalating high-risk cases
• Conducted risk assessments and audits, identifying control gaps and implementing corrective actions
• Acted as the first point of escalation for complex compliance cases, ensuring timely and accurate resolution
• Developed and maintained compliance policies, procedures, and training materials in line with regulatory updates
• Analysed compliance data and MI reports to identify trends, risks, and areas for process improvement
• Supported implementation of compliance systems and tools to enhance monitoring and reporting capabilities
• Ensured robust record-keeping and documentation to meet regulatory and audit standards

Associate Paraplanner - Stonewood Financial Planning & Wealth Management

(2025-04)

• Supported financial advisers in delivering comprehensive financial plans for high-net-worth clients, covering protection, retirement, investments, and risk management
• Utilised financial planning software and CRM systems to manage client data efficiently and ensure accurate record-keeping
• Ensured all documentation and client communications met regulatory standards and internal compliance policies
• Extracted and analysed portfolio and fund performance data to support client reporting and adviser recommendations
• Conducted regular policy reviews and client check-ins, addressing queries, policy changes, and updates on protection plans
• Used Defaqto to assess and align clients' attitude to risk with suitable investment strategies
• Researched suitable protection products using tools such as LifeQuote, IRESS, and Xplan
• Wrote suitability reports for protection policies including Whole of Life, Term, Decreasing Term, Relevant Life, and Joint Life Second Death
• Prepared suitability reports for complex areas including Enterprise Investment Schemes (EIS) and Venture Capital Trusts (VCT), ensuring alignment with client objectives and risk profiles
• Handled pension transfers including defined contribution schemes and SIPPs, with appropriate due diligence and regulatory checks
• Liaised with providers and platforms to obtain up-to-date policy information, fund values, and performance histories
• Worked closely with the CEO and senior advisers on complex cases involving high-net-worth individuals and business owners
• Carried out Inheritance Tax (IHT) calculations and estate planning assessments, identifying tax-efficient wealth transfer opportunities using trusts, gifting strategies, and business relief options
• Managed client data, case tracking, and pipeline reports using Salesforce CRM, ensuring accuracy, compliance, and efficient case progression

Mortgage & Protection Administrator - Stonewood Financial Planning & Wealth Management

(2023-05 - 2025-04)

• Assisted clients with enquiries and managed incoming correspondence, ensuring prompt and accurate responses
• Created high-quality documents, spreadsheets, and presentations for internal and client-facing purposes
• Accurately input data into CRM systems and lender portals, ensuring accurate packaging of applications
• Conducted customer screening against PEPs and sanction lists, reporting findings to compliance officers
• Managed end-to-end administration of mortgage applications, from submission to completion
• Prepared detailed reports on mortgages, lifetime mortgages, and protection plans
• Ensured full compliance with FCA regulations and internal standards
• Customised life insurance plans based on clients' financial goals, health, age, and other relevant factors

Insurance Consultant - Howden

(2022-06 - 2023-05)

• Assessed client needs and recommended tailored insurance products to match their coverage requirements
• Clearly explained insurance policies, ensuring client protection and regulatory compliance
• Leveraged expertise in claims procedures to process and close claims efficiently within deadlines
• Prepared detailed quotes outlining premiums, coverage options, and payment terms
• Worked with underwriters and top insurers including AXA, AVIVA, and LV to customise policies for clients
• Conducted one-to-one meetings and assessments to determine clients' insurance needs

Sales Adviser - Hobbycraft

(2018-08 - 2022-06)

• Resolved customer concerns with empathy, achieving positive outcomes that fostered loyalty
• Increased revenue by promoting offers and executing strategic cross-selling
• Designed and implemented impactful displays to enhance product visibility and drive sales
• Managed customer enquiries via calls and emails, delivering detailed product and service information
• Strengthened customer loyalty and retention through exceptional service

BSc - International Business Management - University of Surrey

A-Level - Woking College