Iqra Waheed

UK Hotel & Reservation Professional with 4+ years experience in 5-Star London Hotels. Expert in Opera PMS, UK Customer Service and Remote Reservations. Currently working as Reservation Agent at The Standard Hotel London.

Experience also includes The Taj Hotel London and Millennium Hotel. Currently based in Pakistan and seeking Full-Time Remote roles with UK companies. Available 40 hours per week. No visa sponsorship required.

Reservation Agent - The Standard Hotel London - UK

(2024-06)

• Currently delivering high-end customer service for boutique hotel guests
• Processing 100+ reservations weekly using Opera PMS
• Upselling room upgrades and F&B packages, increasing revenue
• Managing group bookings, cancellations and modifications
• Working 40 hours per week and flexible for UK business hours

Guest Services Agent - The Taj Hotel London - UK

(2023-06 - 2024-05)

• Managed front desk operations and VIP guest check-ins for luxury hotel
• Expert user of Opera PMS for reservations, billing, and guest profiles
• Handled guest complaints and maintained Taj service standards with 98% satisfaction
• Trained and supervised team of 6 reception staff

Front Office Agent - Millennium Hotel London - UK

(2021-09 - 2023-05)

• Managed front desk operations including check-in, check-out and guest services
• Handled 50+ inbound and outbound reservation calls daily via phone and email
• Processed reservations, modifications and cancellations using Opera PMS
• Achieved £15,000+ monthly revenue target through upselling room upgrades
• Resolved guest complaints and booking issues with 95% satisfaction rate
• Maintained accurate reservation records, billing and cash handling
• Collaborated with housekeeping and concierge to ensure smooth guest experience