Iram Kanwal

A motivated, personable, and hardworking individual with strong customer service experience across retail, healthcare, and reception environments. A confident team player who learns quickly, communicates effectively, and remains calm under pressure. Highly adaptable with a friendly, supportive approach and a strong commitment to delivering excellent service. Seeking a rewarding role to utilise existing skills and support future career development.

Customer Service Advisor (Covid Temp Relief) - NHS - Luton

(2022-04 - 2023-08)

• Provided compassionate support by answering patient enquiries and guiding individuals through NHS services.
• Managed appointments, referrals, and patient queries with a high level of accuracy.
• Ensured a supportive, professional approach during high-stress periods.
• Maintained confidentiality and adhered to NHS policies.

Home maker - Luton

(2016-09 - 2022-04)

• Managed daily household responsibilities, prioritising organisation and time management.
• Provided dedicated care for family members, ensuring a supportive and well-maintained environment.
• Developed strong multitasking and problem-solving capabilities.

Warehouse operative - Amazon - Hemel Hempstead

(2016-02 - 2016-09)

• Processed customer orders efficiently using warehouse systems.
• Picked, packed, and organised stock to maintain workflow accuracy.
• Followed safety procedures and contributed to meeting productivity targets.

Sales assistant - Marks & Spencer - London Luton Airport

(2010-06 - 2012-12)

• Delivered excellent customer service in a fast-paced retail environment.
• Handled transactions, restocked merchandise, and maintained visual displays.
• Helped achieve sales targets by providing product knowledge and support.

Receptionist - Desborough Motors - High Wycombe

(2008-06 - 2010-06)

• Managed front desk operations including calls, visitor enquiries, and bookings.
• Organised appointments and maintained accurate records.
• Provided a professional and welcoming experience for customers.

Sales assistant - Woolworths PLC - High Wycombe

(2004-12 - 2008-06)

• Supported customers with purchases, enquiries, and product information.
• Handled till operations and maintained shop floor standards.
• Contributed to store sales goals through strong communication and service.

GCSEs & vocational qualifications - English and Maths - The Cressex School (2004)