Customer Associate - World Duty Free
(2024-08)
- Serving as a Customer Associate in a dynamic airport retail environment, driving sales through exceptional service and engagement with international travellers.
- Coordinating and executing in-store events and promotions to enhance customer experience, increase foot traffic, and promote brand awareness among a diverse clientele.
- Demonstrating comprehensive product knowledge across various departments, including fragrance, cosmetics, liquor, and confectionery, to provide tailored recommendations and assist customers effectively.
- Utilising strong communication and interpersonal skills to build rapport with customers from various cultural backgrounds, ensuring a positive and memorable shopping experience.
- Handling transactions accurately and efficiently, adhering to airport security protocols and company policies to maintain a safe and secure shopping environment.
- Collaborating with team members to achieve sales targets, maintain store appearance, and ensure seamless operations in a fast-paced, high-pressure setting.
Oncall operator - Sevacare
(2021-01 - 2024-12)
- Customer Service Excellence: Provided exceptional customer service to clients, families, and healthcare professionals, consistently exceeding expectations and resolving inquiries with empathy and efficiency.
- Collaboration with NHS and Police: Worked closely with the National Health Service (NHS) and police, coordinating care services and ensuring the safety and well-being of vulnerable individuals. This collaboration required a high level of professionalism, discretion, and adherence to protocols, contributing to seamless service delivery and improved outcomes for patients.
- Care Services for Patients with Dementia and Disabilities: Delivered specialised care services to patients with dementia and disabilities, demonstrating compassion, patience, and a deep understanding of their unique needs. This involved providing emotional support, addressing concerns, and ensuring that patients received the appropriate level of care and attention.
- Exceptional Communication Skills: Utilised exceptional communication skills to effectively convey information, address concerns, and build rapport with clients, families, and healthcare professionals. This included active listening, clear and concise verbal and written communication, and the ability to adapt communication styles to meet the needs of diverse audiences.
- Advanced Technology Skills: Demonstrated advanced technology skills using Excel and professional databases to manage patient information, schedule appointments, and track service delivery. This involved proficiency in data entry, analysis, and reporting, enabling you to streamline processes, improve accuracy, and enhance overall efficiency.
- Team Collaboration: Collaborated effectively with a team of healthcare professionals, contributing to a positive and supportive work environment and ensuring seamless service delivery. This involved sharing knowledge, providing assistance, and working together to achieve common goals, resulting in improved team performance and patient outcomes.
- Assistance to Those in Need: Provided critical assistance to those in need of care, offering support, guidance, and resources to improve their quality of life. This involved responding to emergency calls, coordinating care services, and advocating for the rights and needs of vulnerable individuals.
- Out-of-Hours Assistance: Provided timely and effective assistance out-of-hours, responding to calls and coordinating care services to ensure that patients received the support they needed, regardless of the time of day. This involved flexibility, adaptability, and a commitment to providing round-the-clock care, contributing to improved patient safety and peace of mind.
- Communication with Hospitals, Care Companies, EICT, and Branches: Maintained effective communication with hospitals, care companies, Early Intervention Crisis Teams (EICT), and branch offices, ensuring seamless coordination of care services and timely resolution of issues. This involved building strong relationships with key stakeholders, proactively addressing concerns, and fostering a collaborative approach to care delivery.
- Team Leadership Potential: Recognised for leadership potential and offered a Team Leader position within the first two years of employment, demonstrating exceptional performance, initiative, and commitment to excellence. This offer reflects my ability to inspire and motivate others, as well as my potential to excel in a leadership role within the organisation.
Tutor - Varsity Tutors
(2023-01 - 2024-12)
- Delivered targeted support to students in Key Stage 1 & 2, enhancing their understanding and skills.
- Scheduled and conducted personalised one-on-one tutoring sessions to address individual learning needs.
- Evaluated and graded student work, providing constructive feedback to monitor progress and identify areas for improvement.
- Developed and implemented lesson plans and engaging activities to facilitate effective learning outcomes.
Volunteer - Humanitarian Aid Organization
(2021-01 - 2024-12)
- Collaborated in donation collection efforts.
- Executed diverse engagement activities to attract new volunteers.
- Demonstrated commitment by working extended hours as needed.
- Managed both in-person and online inquiries effectively.
- Accurately recorded aid information in digital systems.
- Proactively identified opportunities to increase aid contributions.
Home Business Owner - Cinema And Desserts
(2020-01 - 2022-12)
Home Business during COVID-19
- Event Planning & Setup: Conceptualised and executed themed cinema and dessert events, transforming spaces to create immersive experiences for clients.
- Scheduling & Coordination: Managed all booking inquiries, coordinating dates and times to maximise scheduling efficiency and customer satisfaction, achieving a 95% customer satisfaction rate.
- Food Safety & Hygiene: Adhered to strict food handling and hygiene standards, ensuring all food preparation met health regulations, resulting in zero health-related complaints.
- Client Relations: Provided exceptional customer service, addressing client needs and preferences to tailor events, enhancing customer loyalty and positive word-of-mouth referrals.
- Interpersonal Communication: Communicated effectively with clients to understand their vision and preferences, ensuring events aligned with their expectations, which improved overall event satisfaction.
- Collaborative Coordination: Worked with family and friends to delegate tasks and manage event logistics, fostering a collaborative environment.
Customer assistant - Yasin Sweet
(2018-10 - 2018-11)
- Customer Service: Served an average of 50 customers daily, addressing inquiries and resolving complaints efficiently, enhancing customer satisfaction and loyalty.
- Inventory Management: Stacked shelves according to company guidelines, ensuring product visibility and accessibility, which contributed to a 15% reduction in misplaced items.
- Supply Chain Coordination: Ordered stock based on sales data and inventory levels, preventing shortages and overstock situations, optimising stock turnover by 20%.
- Food Preparation: Prepared food items in compliance with health and safety standards, maintaining a clean and organised workspace, which resulted in consistent quality and zero reported incidents of contamination.
nursery assistant - Happy days nursery
(2019-04 - 2019-05)
- Provided dedicated support to children with special needs, fostering an inclusive and nurturing environment.
- Accurately completed necessary documentation and detailed handovers, ensuring seamless communication and continuity of care.
- Warmly welcomed new parents and visitors, creating a positive first impression and providing essential information about the nursery.
- Collaborated effectively within a team, contributing to a cohesive and supportive work environment that enhanced the overall quality of care.
Warehouse Assistant - W.B. pharmacy warehouse
(2018-08-30 - 2018-09-15)
- Inventory Management: Efficiently loaded and unloaded deliveries, ensuring accurate handling of pharmaceutical products. Assisted in maintaining organised inventory through systematic arrangement of medication stock, meticulously recording product names and locations.
- Communication & Customer Service: Managed incoming calls, providing excellent customer service by addressing inquiries and directing them to the appropriate personnel, enhancing overall customer satisfaction.
- Pharmaceutical Handling: Prepared medications by accurately measuring and organising them into tablet organisers, ensuring precise dosages and adhering to strict quality control standards to prevent errors and maintain patient safety.
- Operational Efficiency: Contributed to the smooth functioning of the warehouse by supporting daily operations, ensuring timely and accurate handling of pharmaceutical supplies, and adhering to warehouse safety protocols.
Supply Teacher - Balfour & Aspire Agency
(2023-01)
My teaching career began with a supply teaching position through an agency, providing me with diverse experiences across Key Stage 1 and Key Stage 2. I have worked in a variety of educational settings, including both mainstream and SEN schools, on both short-term and long-term assignments. My educational philosophy centres on the belief that every child is unique and requires a dynamic and supportive learning environment to thrive socially, emotionally, and cognitively.
I am committed to creating such an environment, one where students feel empowered to reach their full potential, regardless of their individual abilities or challenges. I strive to adapt my teaching methods to meet the diverse needs of my students, fostering a love of learning and a sense of belonging in the classroom.
Private Tutor - Private Practice
(2020-01)
In addition to my supply teaching experience, I have been providing private tutoring services, both online and in person, to students across Key Stage 1, Key Stage 2, and GCSE levels. This initiative began during the pandemic in response to the increased need for additional support and intervention, particularly during the summer term. Through this tutoring, I have been able to offer personalised learning experiences tailored to the specific needs of each student, helping them to achieve their academic goals.
