Irene Matias

I am a reliable, punctual and proactive team player with a strong work ethic. I enjoy helping others, pay close attention to detail and always strive to improve the quality of my work.

Social Media Management at Self-Employed (2025-01 – Present)

• Managed social media accounts for three clients.
• Created and scheduled content.
• Increased engagement and online presence.

Laundry operative at Laundry operative (2024-01 – 2025-12)

• Operated industrial washing, drying and ironing machines.
• Sorted, washed and folded laundry.
• Checked items for stains and damage before processing.
• Maintained high hygiene and quality standards.

Operations Administrator (Warehouse) at GXO LOGISTICS UK II LIMITED (2022-01 – 2024-12)

• Managed inventory control and ensured stock accuracy.
• Monitored and reported Key Performance Indicators (KPIs).
• Processed customer returns and completed quality checks.
• Allocated stock and coordinated daily warehouse operations.
• Prepared reports and analysed data to support operational decisions.
• Used WMS systems and scanners to update inventory data.

Warehouse Assistant at SNUGGLE'S PETERBOROUGH (2021-01 – 2022-12)

• Customising t-shirts, packaging and sending to customers.
• Inventory organisation and product accounting using scanner.

Sales Assistant at UNITED COLORS OF BENETTON (2019-01 – 2021-12)

• Provided excellent customer service from greeting to purchase completion.
• Handled stock deliveries, replenishment and store Organization.
• Managed exchanges, credit notes, tax free and customer payments.
• Executed daily deposits and managed cash sales.

CERTIFICATE OF HIGHER EDUCATION (CERTHE) in BUSINESS IN THE WORKPLACE – UNIVERSITY OF WALES TRINITY SAINT DAVID, BIRMINGHAM, UK (2025-05)

PROFESSIONAL COURSE WITH DOUBLE CERTIFICATION in HOTEL RECEPTIONIST – Portugal (2017-01 – 2019-12)