Virtual Assistant
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With over a decade of experience in customer service, I am passionate about helping others and delivering excellent support. I am proactive, organized, and responsible, with strong interpersonal skills that allow me to build positive relationships. I am recognized for my ability to work collaboratively in a team, make quick and effective decisions, and perform well under pressure.
I am seeking a challenging role that will allow me to continue growing and learning while contributing to the success of the organization.
Virtual Assistant - Dr7 Holdings
(2025-12 - 2026-03)
Sales and Operations Executive - TalentPop
(2021-01 - 2026-02)
Managed customer support for four clients, assisting customers through phone, email, and live chat. Adapted to rotating schedules, primarily working night shifts from 9:00 PM to 5:00 AM. Proficient in customer support and e-commerce tools such as Reamaze, Recharge, ShipStation, Gorgias, Richpanel, Confluence, ShipBob, and Shopify.
Customer Support Representative - Tuttibambini UK
(2022-01 - 2026-12)
Provided customer support by addressing order-related inquiries via phone and email. Aligned work schedule with UK business hours, from 3:00 PM to 12:00 MN Philippine Time. Leveraged platforms like Freshdesk, OrderWise, NetSuite, and Microsoft Teams to manage customer inquiries and streamline business operations.
Customer Service Representative - UZ Media Management
(2021-03 - 2021-10)
Reached out to prospective participants to promote and provide information about company events. Worked during US business hours, primarily from 10:00 PM to 6:00 AM Philippine Time. Effectively used tools like Aircall and Google Sheets to handle customer communications and maintain accurate records.
Customer Service Representative - BPO companies (Teletech, Alorica and Concentrix)
(2008-04 - 2020-12)
Worked as a Customer Service Representative in BPO companies, handling accounts in the telecommunications and banking sectors. Operated on graveyard shifts, delivering consistent support during overnight hours to meet business and customer needs. Proficient in using Avaya and CRM platforms to access customer information, handle inquiries, and ensure a seamless customer support experience.
Bachelor of Secondary Education - Pampanga Agricultural State University (2004-01 - 2008-12)
