Irfanullah Masood

A dedicated security professional with over 3 years of experience working in security, customer service and administrative environments where accuracy, professionalism and confidentiality are essential. Currently employed as a Security & CCTV Officer at Liberty London, responsible for controlling access to secure areas, verifying identification and supporting documentation, maintaining accurate security records and ensuring security procedures are consistently followed. Working in a fast-paced operational environment has developed ability to communicate professionally with colleagues, contractors, visitors and external stakeholders while delivering an excellent customer experience.

Previous experience within the NHS strengthened ability to handle confidential information, maintain accurate records and work with people from a wide range of cultural backgrounds. Located in Staines, within easy commuting distance of Heathrow Airport, seeking to bring experience in security, administration and customer service to Heathrow's Identity Management team.

Security & CCTV Officer - Liberty London - London

(2023-01)

As part of the Security team at Liberty London, plays an important role in maintaining the safety and security of employees, contractors, visitors and company assets while ensuring all security procedures are consistently followed. Responsible for controlling access to staff-only and restricted areas by verifying identification, confirming authorisation and ensuring access is only granted to authorised individuals. Maintains accurate electronic and written security records, completes incident reports and updates security logs using computerised systems.

Accuracy is essential when recording information, handling personal data and maintaining confidential records to ensure compliance with company procedures and data protection requirements. As the first point of contact for many visitors, contractors and employees, provides a professional and customer-focused service while responding to enquiries, resolving issues and supporting individuals throughout security processes. Works in a busy operational environment requiring ability to remain calm under pressure, prioritise tasks effectively and communicate confidently with people at all levels.

Alongside access control responsibilities,

Interpreter / Translator - West London GP Federation

(2021-01 - 2022-12)

Provided interpretation and translation services for GPs, healthcare professionals and Afghan evacuees, enabling clear communication during medical consultations and assessments. The role required a high level of professionalism when verifying personal information, handling confidential records and ensuring sensitive information was communicated accurately. Maintained strict GDPR compliance while supporting healthcare professionals and patients throughout appointments, often working in demanding situations where empathy, accuracy and attention to detail were essential.

Working with people from different cultures strengthened communication skills and enabled delivery of a professional, customer-focused service while maintaining complete impartiality and confidentiality.

Sales Manager - Al-Hayyat Group

(2017-01 - 2021-12)

Managed daily sales operations while maintaining strong relationships with customers and supporting the administration of the business. Prepared reports for senior management, maintained accurate business records, monitored performance and ensured documentation was completed accurately and on time. Working in a customer-facing environment strengthened communication, organisational and problem-solving skills while developing ability to work effectively under pressure and deliver a consistently high standard of service.

Bachelor of Business Administration - Marketing - Iqra National University (2019-01)