Iris Papaspyrou

My strong work ethic, unique qualifications, and excellent skills in three languages make me a strong candidate for this role. I have consistently treated guests in a friendly and professional manner throughout my years in the hospitality industry. I have learned how to personally address — or, when appropriate, escalate — guest concerns, always acknowledging each guest as a valued and important individual.

My leadership and managerial responsibilities have helped me maintain strong interpersonal relationships with all of my previous employers.

Executive Assistant to Owner at BHL Global Limited (2024-07 – Present)

Provide high-level executive and administrative support to the Owner, managing competing priorities in a fast-paced and confidential environment.

• Handled sensitive information with discretion, adhering to data protection laws and company policies.
• Managed owner's diaries and organized meetings and appointments to optimize his agendas.
• Prepared reports, presentations, and briefs to support decision-making processes for leadership teams.
• Maintained organized calendar covering owner's meetings, trips and appointments.
• Take ownership of complex diary management, coordinating meetings, appointments and business commitments to maximise the Owner's time and efficiency.
• Prepare executive reports, presentations, briefings and supporting documentation to facilitate informed business decisions.
• Coordinate meetings and follow-up actions, ensuring priorities, deadlines and key commitments are effectively tracked.
• Manage highly confidential business and personal information with absolute discretion and sound judgement.
• Anticipate requirements, identify potential scheduling or operational conflicts and proactively resolve issues before escalation.

Property Manager at Claibon Recruitment (2020-04 – 2024-07)

• Delivered exceptional customer service to tenants, addressing queries and concerns promptly to ensure tenant retention.
• Conducted thorough property inspections to identify necessary repairs and improvements, maintaining high standards of property condition.
• Managed emergency situations, such as property damage or urgent repairs, ensuring swift resolution and minimal disruption.

Guest Relations Manager at Rosewood Hotel (2021-07 – 2022-08)

• Handled all aspects of guest relations, from initial enquiries through to check-out, providing personalized attention that enhanced guest satisfaction.
• Resolved customer complaints with professionalism, offering prompt solutions to maintain positive guest relations.
• Reviewed and updated guest relations procedures to comply with industry standards and regulations.
• Delivered outstanding customer service, addressing queries and concerns to maintain positive relationships with buyers and sellers.
• Developed strong relationships with repeat guests, recognizing their preferences and ensuring a personalized service.

Sales Associate at The Landmark Hotel (2019-11 – 2020-12)

• Met sales targets through proactive promotion and excellent customer service.
• Assisted customers in selecting products, offering detailed advice to meet their needs.
• Cultivated excellent customer relationships by providing helpful, friendly and attentive service.
• Employed successful sales and upselling techniques to increase average sale amount.

Executive Assistant to GM at Santa Marina, A Luxury Collection Resort (2019-05 – 2019-11)

• Handled confidential documents and correspondence with discretion, maintaining privacy of sensitive information.
• Organized travel arrangements for General Manager, including flights, accommodations, and itineraries, for both domestic and international trips.
• Maintained organized calendar covering team meetings, trips and appointments.
• Monitored emails and correspondence, prioritizing and responding on behalf of the executive to streamline workflow.

Guest Relations Manager at Grand Hyatt Athens (2018-08 – 2018-11)

My first Hotel Opening.

• Oversaw the training of new staff in guest relations best practices, elevating the overall quality of guest service.
• Participated in weekly management meetings to discuss guest relations strategies and operational challenges.
• Trained new staff on guest relations protocols, emphasizing the importance of exceptional service standards.
• Handled customer complaints with empathy and professionalism, restoring guest relations.

Sales Associate at Athenaeum Hotels (2018-12 – 2019-05)

• Met customer service standards through proactive care, building client loyalty.
• Prepared detailed sales forecasts, contributing to the setting of realistic sales targets.
• Remained knowledgeable on company products and services for effective client promotion.

Guest Relations Manager at Sheraton Sofia Hotel Balkan (2017-07 – 2018-07)

My first Managerial Role.

• Monitored guest feedback through various channels and implemented changes to improve service quality.
• Analyzed customer complaints and feedback, developing strategies to reduce future issues.
• Maintained excellent customer satisfaction by assisting and helping them with any questions, queries and complaints.
• Analyzed guest surveys and online reviews to identify areas for service enhancements and staff commendation.
• Led a team of guest relations staff, providing training and support to maintain high service standards.

Bachelors in Psychology in Kliment Ohridski.