Roman Neroshchyn

Real Estate

Talent

EdinburghMember since August 17, 2026

Guest & Customer ServiceWelcoming & Assisting GuestsLuggage / Practical AssistanceLocal Customer SupportPhone & Email EnquiriesAppointments & HandoversProblem SolvingOrganisation & Attention to DetailTeamworkReliabilityProfessional PresentationCalm Under PressurePhysically Active WorkEmailOnline systemsOffice softwareSmartphone appsCustomer communication tools

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Guest & Customer ServiceWelcoming & Assisting GuestsLuggage / Practical AssistanceLocal Customer SupportPhone & Email Enquiries

About

Reliable and customer-focused professional with residential property sales experience and almost three years in premium automotive dealership environments in Edinburgh. Experienced in welcoming customers, handling enquiries, coordinating appointments and handovers, solving practical problems and maintaining high presentation standards. Comfortable with active, hands-on work, working across busy sites and supporting customers in a calm and professional manner.

Now seeking to build a long-term hospitality career in a Concierge / Porter role at Eleven Royal Terrace.

Experience

Real Estate Sales Agent at Nils Ott Real Estate Agency (2025-09 – 2026-07)

Welcomed and supported international clients from first enquiry through property selection, viewings, follow-up, negotiation and completion.
Managed appointments, customer questions and practical arrangements by phone, email and messaging while keeping information organised and accurate.
Completed three apartment sales and maintained a professional, discreet and helpful approach throughout the customer journey.

Automotive Valeter / Team Leader at Assured Group - Audi Edinburgh (2024-10 – 2025-05)

Worked in a premium customer environment where presentation, reliability, discretion and attention to detail were essential.
Coordinated daily workloads, supported colleagues and ensured vehicles were prepared on time for customer handover.
Handled changing priorities calmly and carried out active, hands-on work throughout busy shifts.

Automotive Valeter / Relief Site Supervisor at TLC Car Care (2022-09 – 2024-09)

Worked across BMW, MINI, Mercedes-Benz, Honda and Motorchoice dealership sites in Edinburgh.
Provided supervisor cover, allocated workloads, monitored deadlines and completed final checks before customer or showroom handover.
Built strong habits in punctuality, teamwork, practical problem solving and working independently to high standards.