Isaac Mohammad Toheed

I am a motivated, reliable, and hardworking individual with a positive attitude and strong eagerness to learn new skills. I take a proactive approach and work well both independently with minimal supervision and as part of a team. From my previous roles, I have developed a clear understanding of workplace expectations and consistently deliver work to a high standard, earning positive feedback from employers.

I am happy to undertake any training to develop my abilities, enjoy new challenges, and always see tasks through to completion. I pride myself on excellent attendance and punctuality, and I am committed to giving my best effort in every role.

Driving Instructor - DGN - Self employed

(2021-01)

• DVSA Approved Driving Instructor (ADI)
• Full knowledge of The Highway Code, UK traffic laws, and road safety
• Defensive driving, hazard perception, and risk management
• Lesson planning, route selection, and mock test preparation
• Vehicle safety checks and basic maintenance awareness
• First Aid trained & health and safety compliant
• Clear communication and calm instruction
• Patient, encouraging approach – works well with nervous learners
• Adaptable to different ages, abilities, and learning paces
• Progress tracking, constructive feedback, and record-keeping
• Conflict resolution and calm under pressure
• Clean, full UK driving licence
• Excellent timekeeping and attendance
• Basic IT literacy for scheduling and records
• Customer service and relationship building
• Flexible hours (evenings/weekends if available)

Epos Staging Engineer - NCR Corporation - Birmingham

(2019-05 - 2026-07)

• Installation and configuration of EPOS software and hardware, including cash drawers, tills, Ocado handheld devices, and tablets
• Responsible for testing, calibrating, and repairing new and refurbished EPOS equipment; following documented procedures and reporting faults to senior engineers
• Carrying out quality checks and completing all required documentation prior to dispatch
• Using diagnostic tools to identify and resolve network issues
• Developing and implementing effective technical solutions
• Scanning EPOS equipment using laser scanners and logging all completed work into the company database
• Assisting with stock management by liaising with senior engineers, and reporting any missing, damaged, or required items
• Preparing equipment by wrapping, labelling, and tagging; allocating items to the correct dispatch area in line with schedules and company procedures

Warehouse Operative / Parcel Sorter / Loading and Unloading - DX Freight - Willenhall

(2019-03 - 2019-05)

Night shift, Agency, Staff Direct 4 U

• Handballer
• Stock Distribution to correct allocated areas
• Hand Scanner to register and designate parcels
• Excellent communication and clear skills
• Working On Timer Belt
• Loading and unloading weight up to 25kg
• Strong attention detail and organisation
• Perfect time keeping

Warehouse Operative / Consolidator / Lift Truck Operator - Y International UK Limited - Birmingham

(2015-07 - 2019-02)

Made Redundant, Contract

• Prepare all paperwork for all goods, import or export & proof check
• Quality, Quantity, label checks, date checks & complying with destination rules check, samples check
• Goods in / breaking down, building up goods on pallets for shipment
• Detect, handle errors & mistakes by complying with company policy & rules
• Assembly working, picker packer
• Flexible, multi-tasking problem solving, deal with any on floor queries
• Meet daily targets on a driven environment
• Lift heavy load and distribute to correct storage space
• Working extremely well within a team
• Self-management and trusted to complete vast independent duties
• Stock check & damages record management / update on computer systems
• Organisation and good knowledge of goods in warehouse all round

Security customer Assistant - Debenhams - Birmingham, Bullring Town Centre

(2015-04 - 2015-06)

Temporary

• Assisting and Providing a high level of customer service
• Front of house Security
• Patrolling areas not covered by cameras and being vigilant at all times
• Have knowledge of products and structure of floor layouts to help customers
• Politely stopping customers when alarm goes off
• Excellent communication skills through radio
• Monitoring and patrolling all levels
• Locking store
• Health and safety procedures and Risk Assessment's

Customer Service Assistant / Stockroom supervisor - Perry Barr Cosmetics - Birmingham

(2014-08 - 2015-01)

Contract

• Providing a high level of customer service
• Motivating the team
• Supervising the floor keeping it clean and tidy
• Making orders for products
• Meeting and exceeding targets on a daily basis
• Updating stock take on computer
• Working at a really fast pace
• Breaking down goods and managing delivered goods
• Liaising with different branches for customer needs
• Filling Shelves (restocking)

Warehouse Operative / Lift Truck Operator - Linear Recruitment LTD - Birmingham

(2013-05 - 2014-06)

Contract

• Goods in, breaking down goods coming in, building and sealing goods on pallets, correct labels and information for destination, prepared for shipment
• Taking delivery of goods and supplies
• Storing goods to appropriate storage space
• Picking and packing orders
• Checking for damaged items and disposing accordingly to company rules
• Moving stock around lifting safely
• Keeping records of stock
• Working at fast pace
• Keep workplace clean and tidy at all time

Factory Operative - Assembly Worker - Quattro Recruitment - Southend-on-Sea

(2013-01 - 2013-03)

Temporary

• Use computer to weight check goods for correct distribution
• Deal with damages by complying with company policy
• Boxing and sealing of goods before final check
• Loading palletised or boxed goods onto lorry
• Multi -Tasking all round warehouse
• Target driven environment
• Adhering to Health and Safety guideline
• Working to time restrictions
• Food and Hygiene training

Security Guard - Saracens Security - Southend Hospital

(2012-02 - 2012-12)

Contract

• Monitoring and patrolling public areas at the hospital
• Risk assessment
• Responsible for high risk patients – one to one guarding
• Liaising with hospital staff

Customer Service Assistant - Kebabish Original - Westcliff-on-Sea

(2011-10 - 2012-01)

Part time

• Preparing food to be cooked
• Preparing shisha
• Managing multiple tables
• Preparing salads and drinks
• Taking customer's order
• Taking customers booking over the phone
• Meeting and greeting customer
• Cleaning the restaurant and keeping it hygienic at all times

Warehouse Operative - Taskmaster LTD - Birmingham

(2010-06 - 2011-09)

Contract

• Working at a really fast pace
• Unpacking delivery items
• Packing orders for delivery
• Working well with in a team
• Storing products accordingly
• Checking for damaged items
• Keeping record of stock
• Keeping work area clean

Customer Service Assistant - Maaz Supermarket - Birmingham

(2009-11 - 2010-03)

Part time

• Very good customer service
• Helping customers find what they need
• Working at a really fast pace
• Unpacking items from vans
• Restocking
• Keeping place tidy at all time

Lift Truck Operator - Warehouse Operations - Witton, Birmingham

Training Course - Customer relations and service excellence - British Airways

Door Supervisor / Physical Intervention / Counter Terrorist Awareness - Security - SIA Licensing

NVQ Level 1 - Painting and Decorating - South Birmingham College

NVQ Level 2 - Painting and Decorating - South Birmingham College

NVQ Level 3 - Painting and Decorating - South Birmingham College

GCSE - Maths - Holte Visual Performing Arts College

GCSE - English - Holte Visual Performing Arts College

GCSE - ICT - Holte Visual Performing Arts College

GCSE - PE - Holte Visual Performing Arts College

GCSE - Business Studies - Holte Visual Performing Arts College

GCSE - Science - Holte Visual Performing Arts College

GCSE - Drama - Holte Visual Performing Arts College

GCSE - Ceramics - Holte Visual Performing Arts College

GCSE - Religious Education - Holte Visual Performing Arts College

GCSE - Media Studies - Holte Visual Performing Arts College