Isaac Shah

Recent Graduate for Computer Science at the University of Hertfordshire.(Sept 2025) Working two jobs as Sales Assistant and Student Ambassador for the University Of Hertfordshire. Previously part of the Kickboxing Committee for the Uni of Hertfordshire. a key part of Hope London Church, A member of the core team. Half a decade experience in various coding Languages (Python, Java , C#). Proficient with technology. 2+ Years of Experience in Customer service and Sales.

Estate Agent - Karwood Properties

(2025-01)

• Manage high-volume front desk operations: constant inbound/outbound calls, enquiry handling, lead qualification, information delivery, appointment setting, and client follow-up.
• Deliver frequent viewings and client meetings: property viewings, requirement matching, objection handling, and driving sales/rental conversions.
• Complete inspections across 50+ properties: condition assessments, identification of mould/damp/repair issues, reporting, compliance checks, and documentation preparation.
• Resolve complex client issues: complaint handling, vendor support, problem-solving, de-escalation, conflict management, and maintaining professional rapport.
• Maintain accurate, compliant records: database updates, call logs, client data, property information, report organisation, and secure handling of sensitive documentation.
• Build strong client relationships: clear communication, tailored support, negotiation, trust-building, expectation management, and consistent service delivery.
• Assisted with property marketing by writing listing descriptions, preparing photos and content for online platforms, and ensuring properties were presented attractively to maximise enquiries.

Senior Student Ambassador - University Of Hertfordshire

(2023-01)

• Represented the University across campus, online platforms, and outreach events; delivered high-quality engagement, upheld institutional reputation, and communicated confidently with diverse audiences.
• Led and coordinated teams of 5–6 ambassadors per shift; trained new staff, provided on-the-job coaching, maintained professional standards, and acted as a key point of contact for staff and peers.
• Delivered 100+ campus tours and advised large groups (200+ students per event); handled wide-ranging enquiries, offered tailored guidance on courses/pathways, and demonstrated strong public-speaking skills, including delivering 40-minute presentations at short notice.
• Supported large-scale university events (1,000+ attendees); ran workshops, represented the university at school outreach events, generated leads through proactive engagement, and managed last-minute changes calmly and effectively.
• Conducted telemarketing campaigns promoting open days; engaged prospective applicants, strengthened recruitment opportunities, and provided clear, reassuring, and informative communication.
• Contributed to marketing efforts by creating engaging digital content; produced a Watford FC partnership post achieving highest monthly engagement, and supported promotional activity across social media and digital channels

Bachelor of Science - Computer Science - University of Hertfordshire (2025-09)