Isabel Alvarez

I am a motivated, reliable and hardworking individual with a positive attitude and a strong willingness to learn and develop new skills. I am organized, responsible and communicate well with others, while being able to work effectively both independently and as part of a team. I have a real passion for creativity and enjoy expressing new ideas, thinking imaginatively and finding creative approaches to different tasks and challenges.

I take pride in my work and always aim to complete tasks to a high standard. I am eager to gain new experiences, develop my abilities and bring my creativity, enthusiasm, adaptability and strong work ethic to a professional environment.

stylist - Lovisa Basingstoke - Basingstoke

(2025-08)

• Deliver excellent customer service and create a welcoming, professional experience for every customer.
• Open and close the store independently while following company security and operational procedures.
• Process cash, card payments, refunds and exchanges accurately using till and POS systems.
• Complete daily banking duties, including cash handling, till reconciliation and maintaining accurate financial records.
• Monitor sales performance and KPIs, working towards individual and store targets.
• Use strong sales techniques, including product recommendations, upselling and cross-selling.
• Respond professionally to customer enquiries in person, over the telephone and via email.
• Support visual merchandising by creating attractive, organised and commercially focused product displays.
• Maintain high store presentation standards and ensure products are correctly priced and replenished.
• Complete stock replenishment and assist with stock takes to maintain accurate inventory records.
• Follow loss prevention procedures to minimise stock loss and protect company assets.
• Identify and report stock discrepancies while maintaining accuracy and attention to detail.
• Use computerised retail systems to complete sales, administrative and customer service tasks.
• Resolve customer concerns professionally and efficiently, using strong communication and problem-solving skills.
• Work effectively in a fast-paced environment while managing multiple responsibilities and priorities.
• Collaborate with colleagues to achieve store targets and maintain smooth daily operations.

Reception/Admin - Dental Practice

• Welcomed patients on arrival and provided a friendly, professional first point of contact
• Checked patients in for appointments and assisted with reception duties
• Answered telephone calls and directed enquiries to the appropriate member of staff
• Responded to patient enquiries professionally, both in person and over the phone
• Assisted with booking and organising appointments using computer systems
• Maintained accurate patient information while following confidentiality procedures
• Supported the smooth running of the reception area by completing administrative tasks
• Worked with a team to ensure patients received excellent customer service throughout their visit
• Developed strong communication, organisation and time management skills in a busy healthcare environment
• Built confidence using office computer systems, handling customer enquiries and providing professional administrative support

GCSE - Robert Mays Secondary School (2023-07)

A level - Media, Photography, and Music Performance and Production - Queen Mary's College (2025-07)