Isabella Kelly

I am a dynamic professional specialising in customer engagement and support, with proven communication and conflict resolution abilities. Experienced in hospitality roles, including hosting, serving, and event support, enhancing organisational and problem-solving skills. I thrive in high-pressure environments, contributing positive energy to teams while continuously seeking opportunities for personal and professional growth.

I am passionate about community impact and dedicated to delivering exceptional customer service through effective collaboration.

Receptionist beautician clinic - CoolContours - Newcastle

(2026-02)

• Delivered polite, professional customer service to enhance business reputation through positive first impressions.
• Carried out basic day-to-day administrative tasks to support staff needs.
• Responded to enquiries from clients, vendors and members of public.
• Handled incoming telephone calls, taking accurate messages and relaying to personnel to support timely communication.
• Captured and processed client information, entering data into online systems for wider company use.
• Completed cleaning and serving tasks to high-quality standards.
• Handled complaints with effective communication and resolution skills

Front of House Team Member - Nandos - newcastle, Newcastle upon type

(2023-08 - 2023-10)

• Assisted with front of house tasks at Nando's restaurants.
• Served hot meals to customers while ensuring proper seating arrangements.
• Managed till operations in a busy environment.
• Supported team members during peak hours, demonstrating flexibility and collaboration.
• Provided a warm welcome to visitors to create a positive first impression.
• Greeted guests on arrival, offering immediate assistance and ensuring a friendly atmosphere.
• Processed payments accurately, including cash and card transactions, and handled bill splitting as requested.
• Maintained cleanliness and organisation in dining and service areas, adhering to health and safety standards.

A-Levels - Business Level 3 Marketing and Finance - Gateshead College (2025-09 - 2026-09)

A-Levels - Animation and Illustration - Newcastle College (2025)

GCSEs - Secondary school - Whickham school and sports college (2023)