Isabellaonw

Versatile, reliable, and customer-focused professional with experience across hospitality, facilities management, administration, education, and self-employment. Proven ability to work effectively in fast-paced and high-pressure environments while delivering excellent customer service and maintaining professional standards. Strong communication, organisational, and problem-solving skills, with experience managing customer enquiries, coordinating operations, and supporting diverse client needs.

Recently completed a Level 2 Introduction to Cabin Crew qualification and seeking opportunities to apply customer service, safety awareness, and operational skills within the aviation industry.

Beauty & Fashion Online Seller - Self-Employed

(2024-10)

• Promoted products through videos, photography, and written content
• Managed an online Depop store including listings, pricing, stock management, and inventory control
• Handled customer enquiries, orders, packaging, and shipping
• Built and maintained a personal brand while increasing audience engagement
• Dealt with customer complaints and resolved issues efficiently

Building Administrator - Copthall Estates

(2023-10 - 2024-10)

• Oversaw daily operations, maintenance, and security of a commercial facility
• Optimised office space layouts and coordinated workplace requirements
• Ensured compliance with building regulations and implemented safety procedures
• Assisted in developing and maintaining emergency response plans
• Delivered excellent customer service to tenants, visitors, and stakeholders
• Coordinated with contractors and service providers to maintain building standards

Receptionist & Administrator - Headspace

(2022-10 - 2023-10)

• Greeted business clients and visitors in a professional and welcoming manner
• Managed meeting room bookings using internal software systems and databases
• Responded to enquiries across the building, providing both administrative and practical support
• Managed incoming telephone calls and communicated with prospective clients
• Assisted in monitoring and expense tracking
• Maintained accurate records and ensured smooth day-to-day administrative operations

Hostess & Receptionist - Smiths of Wapping

(2022-01 - 2022-10)

• Managed reception operations within a busy hospitality environment
• Assigned seating plans and coordinated guest flow during service periods
• Handled large deposits and supported reservation management
• Welcomed, seated, and assisted VIP guests
• Managed bookings, reservations, and customer enquiries via telephone
• Resolved customer complaints professionally and efficiently
• Coordinated cloakroom organisation and guest services
• Worked closely with management and service teams to ensure exceptional customer experiences

Learning Support Assistant - Valentines High School

(2019-09 - 2021-07)

• Supported students aged 11–16 with autism and ADHD in both classroom and one-to-one settings
• Adapted learning materials and strategies to meet individual student needs
• Assisted with behaviour management and emotional regulation
• Supported safeguarding procedures and student wellbeing
• Led reading and literacy support sessions
• Developed strong communication, patience, and problem-solving skills

Level 2 Introduction to Cabin Crew - Aviation (2026-05)