Internal Audit Senior Manager - First Bank of Nigeria - Lagos, Nigeria
(2010-05)
- Led audit of FirstBank Senegal Limited, FirstBank Sierra Leone Limited, FirstBank Democratic Republic of Congo, FirstBank Gambia and Guinea Limited.
- Led over 1000 fraud investigations.
- Led several customer account reconciliation engagements that saved the Bank over $5,000,000.00 in possible losses.
- Provides assurance to the Board and Management of the Bank's / Holdco's subsidiaries that risks are properly identified, measured, monitored and reported within the organisation's risk appetite.
- Executes effective risk assessment of the various businesses/subsidiaries to provide input into the annual/quarterly audit plan for Board approval and ensure compliance.
- Involved in developing a systematic and disciplined approach for the Unit's internal audit performance standards by implementing appropriate risk based methodologies and auditing frameworks.
- Supervise Team Members on Audit assignments and provide first level quality assurance review of team output and ensure knowledge sharing and on the job coaching of team members.
- Review the reliability and integrity of Bank's / Holdco's Subsidiaries' financial and operating information and the means used to identify measure classify and report such information for financial reporting.
- Spearheaded the implementation of best practice measures during audit reviews.
- Travel to different sites in Nigeria and other African Subsidiaries to meet staff and obtain relevant documentation.
- Communicate Identified control deficiencies effectively to management.
- Establish daily priorities and organise workloads to maximise productivity.
- Handled customer and employee finance queries, complaints, and concerns, resolving them with balanced solutions.
- Represent the organisation with regulatory bodies and key stakeholders.
- Involved in several business process assurance engagements that led to the improvement of the control environment.
- Performed several investigations and root cause analyses into account-related customer complaints. some of which led to fixing erroneous system parameterisation and eliminating complaint type 100%.
- Through effective stakeholder management, achieved 100% implementation of engagement recommendations.
Resident Internal Control Officer - Oceanic Bank International Plc - Lagos, Nigeria
(2007-03 - 2009-12)
- Implemented the organisation's internal control system.
- Identified the risks faced by the organisation and developed preventive strategies.
- Monitored and measured the organisation's resources, policies and procedures.
- Carried out routine checks on the organisation's internal control system.
- Ensured that all branches comply with bank internal policies, regulatory requirements such as CBN guidelines and banking best practices.
- Monitored the adherence of branches to the procedures of anti-money laundering (AML) and Know Your Customer (KYC).
- Management of risks through identification and reporting of financial and operational risks.
- Reported and Escalated breach of policy by bank branches to head office through control reports on branch activities.
- Prompt Escalation of high-risk issues.
- Daily transaction verification of cash movements, accounts openings and customer transactions
- Monitored actively for signs of fraud and other irregularities and also initiated investigations.
Internal Control Officer - First Bank of Nigeria - Ogun State, Nigeria
(2006-10 - 2007-02)
- Enforced standards of work and reporting deadlines.
- Implemented improved policies and plans to enhance operational processes.
- Implemented the organisation's internal control system.
- Monitored and measured the organisation's resources, policies and procedures.
- Carried out routine checks on the organisation's internal control system.
Branch Operations Manager - United Bank for Africa Plc - Ogun State, Nigeria
(2006-06 - 2006-09)
- Maximised branch revenue by optimising operations.
- Completed audits and checklists to achieve regulatory compliance.
- Attended to counter customers during high-traffic service hours to avoid service delays.
- Performed appraisals for branch staff and made training recommendations to develop capabilities and skills.
- Effective vault management.
- Day-to-day coordination of branch operations.
- Performed operations oversight through supervision of all operations in the branch including funds transfers, cash management, and account management.
- Compliance & Risk Management through strict compliance to Central Bank of Nigeria`s regulations, UBA's internal policies, and anti-money laundering (AML) requirements.
- Identified, managed, and reported operational risks within the branch.
- Implemented controls that prevent fraud and operational losses.
- Led and mentored tellers, customer service representatives, and other operations staff.
- Ensured adequate staff training and performance monitoring.
- Authorised high-value transactions and supported staff in resolving complex issues.
- Carried out excellent customer service delivery by overseeing prompt and courteous resolution of complaints and queries.
- Monitor service standards and act on customer feedback.
- Monitored daily cash positions, and maintained limits for vault and teller tills.
- Supervised cash lodgments, withdrawals, and interbank transactions.
- Maintained proper records and ensured accuracy of transaction documentation.
- Prepared periodic reports for management on branch performance.
Head, Funds Transfer Officer - United Bank for Africa - Ogun, State, Nigeria
(2005-05 - 2006-06)
- Processed inward and outward clearing, Moneygram transactions, and foreign drafts.
- Booked investments, loans, and overdraft facilities.
- Issued and liquidated managers' cheques.
- Reconciled sundry and suspense accounts.
- Led the Funds Transfer Department across the bank's branches and digital platforms.
- Developed and implemented strategies that improved speed, accuracy, and security in funds movement.
- Supervised processing of inward and outward transfers.
- Oversaw remittance services such as Western Union, MoneyGram, and RIA.
- Ensured regulatory and policy compliance.
- Ensured strict compliance with CBN guidelines, AML (Anti-Money Laundering) policies, KYC, and sanctions screening (e.g., OFAC, FATF).
- Monitored adherence to internal policies and regulatory frameworks.
- Implemented systems and controls to detect suspicious or unauthorised transactions.
- Led investigations into transfer errors, delays, or fraud incidents.
- Coordinated with internal audit, risk, and compliance units.
- Collaborated with the IT team to maintain and upgrade payment processing platforms.
- Analysed transaction volumes and turnaround times (TAT) to improve service delivery.
- Trained staff within the funds transfer team.
- Resolved and escalated high-level complaints related to failed or delayed transfers.
- Coordinated with correspondent banks, service vendors, and regulatory bodies.
Head, Bank Teller - United Bank for Africa - Ogun, State, Nigeria
(2004-01 - 2005-05)
- Management and reconciliation of branch cash.
- Cash management and balancing.
- Processed cash receipts and payments.
- Managed and supervised daily activities of teller staff.
- Train, coach, and mentor newly employed tellers.
- Ensured compliance with bank policies and procedures.
- Handled and escalated customer inquiries and complaints.
- Ensured excellent customer service delivery at all the teller points.
- Promoted cross-selling of bank products at the counter.
- Oversaw cash operations in the branch including vault operations.
- Monitored cash balances and made requisitions and lodgments as required.
- Ensured daily balancing of cash drawers and accurate transaction recording.
- Enforced internal controls and adherence to regulatory standards.
- Performed regular spot checks and audits on teller transactions.
- Investigated and resolved cash differences.
- Prepared daily/weekly/monthly teller activity reports.
- Maintained accurate documentation and transaction records.
- Ensured safety of cash and other assets.
- Monitor service standards and act on customer feedback.
- Monitored daily cash positions, and maintained limits for vault and teller tills.
- Supervised cash lodgments, withdrawals, and interbank transactions.
- Maintained proper records and ensured accuracy of transaction documentation.
- Prepared periodic reports for management on branch performance.
Team Lead, Internal Control - United Bank for Africa - Ogun State, Nigeria
(1999-05 - 2004-01)
- Led bank account reconciliation with Central Bank of Nigeria.
- Monitored and measured adherence to bank's policies.
- Assured the security of bank's assets.
- Led reconciliation of network, sundry, and suspense accounts.
- Verified that teams carried out tasks in compliance with company regulations.
