Isha Hussain

I am a friendly, approachable, and highly motivated individual with proven leadership experience in my current supervisory role, where I manage staff, support team performance, and keep standards within the fast-paced environment. I am known for my calm, empathetic, and professional approach, with the ability to communicate effectively and build trust in both one-to-one and group settings. Alongside my academic and personal experience, I have developed strong teamwork, customer service, and organisational skills through my employment in my supervisor position, where I balance managing staff and meeting customer needs.

I am adaptable, resilient, and able to perform well under pressure while supporting a high standard of professionalism. I am passionate about empowering young people, promoting inclusion, and making a positive impact within communities, and I am committed to continuing my personal and professional development. As a Youth Work and Community graduate with a JNC qualification, I have extensive experience supporting children, young people, and families in community, safeguarding, and SEND settings.

I have over four years of practical experience, which has allowed me to develop strong relationship-building skills and the ability to engage people from various backgrounds while providing meaningful, person-centred support.

Supervisor - Costa Coffee

(2022-06)

My responsibilities as a Supervisor at Costa Coffee include overseeing daily operations in a fast-paced, customer-focused environment. Throughout shifts, I lead and support team members, ensuring that tasks are effectively delegated and that high service standards are consistently supported. This role requires me to handle a variety of situations, such as responding to customer inquiries, resolving complaints, and ensuring that each customer has a positive and professional experience.

I regularly deal with diverse customer needs and challenging situations, using effective communication, problem-solving, and conflict resolution skills to achieve effective outcomes. In addition to customer service responsibilities, I play a key role in supporting and training staff, promoting teamwork, and keeping a motivated working environment. I am trusted to make decisions under pressure, ensuring the smooth running of operations while adhering to company policies and health and safety standards.

This position has strengthened my leadership, organisation, and interpersonal skills, making me highly adaptable and capable of working both independently and as part of a team.

Administrator and HR assistant - Villa Cross Garage 25 Ltd

(2025-04)

As an Administrative and HR Assistant at Villa Cross Garage 25 Ltd, I oversaw supporting the day-to-day administrative and human resource functions in a fast-paced work environment. My responsibilities included answering general inquiries, keeping correct records, and ensuring that all documentation was organised and up to date. I communicated with staff and external contacts on a regular basis, always proving professionalism and strong interpersonal skills.

I helped with HR-related tasks like onboarding processes, managing employee information, and supporting recruitment activities while keeping confidentiality and attention to always detail. This role required me to efficiently manage multiple tasks, prioritise workloads, and meet deadlines in a fast-paced environment. I also helped to keep the workplace positive and organised by helping both management and employees with their administrative needs.

This experience helped me develop strong organisational, communication, and problem-solving skills, as well as a clear understanding of workplace professionalism, confidentiality, and the value of accuracy. This role has improved my ability to work independently and collaboratively, a

Youth and Community Worker (Placement) - Legacy West Midlands - Birmingham

(2023-10 - 2024-08)

I actively took part in involving young people during my Youth Work placement with Legacy West Midlands by planning and carrying out a variety of structured activities meant to promote their social and personal growth. I planned activities and contributed to fundraising campaigns, which called for creativity, initiative, and the capacity to cooperate with others to carry out common aims. As part of my professional development, I completed First Aid training, which improved my ability to respond quickly and responsibly in emergencies, ensuring the safety of the young people I work with.

I also organised and supervised away days, handling activity planning, managing group dynamics, and creating a safe, inclusive, and enjoyable environment for everyone. This experience enhanced my communication skills by engaging with young people from various backgrounds and tailoring my approach to their needs. It also strengthened my teamwork and leadership qualities through collaboration with colleagues to deliver high-quality sessions while keeping professionalism, organisation, and responsibility.

Overall, this experience boosted my employability by developing transferable skills such as communi

• Designed and delivered youth-focused programmes promoting personal and professional development
• Supported the growth and engagement of the youth forum, encouraging active participation
• Empowered young people to build confidence, self-awareness, and essential life skills
• Worked with diverse and underrepresented communities, promoting inclusion and equality
• Facilitated sessions focused on identity, self-presentation, and future aspirations
• Contributed to community-based initiatives across sports, arts, and heritage programmes
• Able to work well under pressure

Safeguarding & Family Support Worker - Birmingham Children's Trust

(2022-09 - 2024-08)

• Worked within safeguarding teams supporting children, young people, and families
• Conducted home visits and school-based sessions to assess and support individual needs
• Collaborated with multi-agency professionals including social workers and teachers
• Delivered support programmes, including ACEs (Adverse Childhood Experiences) and domestic violence awareness
• Helped young people establish routines, boundaries, and positive behavioural patterns
• Built trusting relationships enabling children to openly discuss concerns in safe environments
• Supported safeguarding interventions for children and families
• Delivered emotional and practical support in home and school environments
• Guided parenting, mental health, and financial challenges
• Worked collaboratively with professionals to ensure child safety and well-being

Mentor (Placement) - PUCIC

(2022-11 - 2023-08)

• Mentored young people to develop employability and life skills
• Supported individuals at risk of engaging in criminal activity, promoting rehabilitation pathways
• Encouraged positive decision-making and long-term goal setting
• Built strong, supportive relationships to guide persona