Branch Manager with 15+ years of experience in streamlining operations and leading teams
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A dedicated and experienced Branch Manager with 15+ years of experience in streamlining operations improving efficiency and leading teams to exceed performance goals. Skilled in dynamic risk assessment managing dynamic scale operations, driving continuous improvement initiatives with proven track record success in optimising business performance in reducing costs while maintaining high-quality standards on service delivery and implementing process improvements across multiple business functions.
Branch Manager - JenningsBet - West Drayton, London
(2021-05)
As a shop manager, I oversee members of staffs in shop which included organising rota on their weekly hours and timesheets. In addition to this, it's my responsibility to ensure managing all shop controllable costs and have an understanding of how these can affect shop profitability. This included building strong customer relationships ultimately aiming long term relationships, ensure commercial awareness of competitors, keeping track of business figures & identifying KPI.
I'm also responsible for maintaining correct stock levels and monitoring staff training & development, ensure all compliance matters are correctly managed including Responsible Gambling and Self Exclusion, monitor shop performance.
Duty Manager - JenningsBet - Hayes, London
(2018-05 - 2021-05)
Building healthy customer relationships in order to create a great shop atmosphere by actively engaging with customers, understanding their needs, providing excellent service, consistently communicating, and creating a sense of trust and loyalty through personalised interactions, exceeding expectations, and addressing concerns promptly. Deputise in the absence of the Branch Manager. Ensuring company wide campaigns are championed and communicated out to our customers.
Monitor the activity of our competitors making sure we're ahead of the game.
Accounts Assistant - Autotech Group - Taplow, England, United Kingdom
(2019-10 - 2021-09)
As an accounts assistant in the accounts department of a head office, I was responsible to provide accounting & clerical support to Accounts & Finance manager ensuring smooth operations by handling accounting and administrative tasks with responsibilities such as raising, sending, and paying invoices. In addition to this it was my responsibility to ensure on reconciling company accounts, chasing late payments. I was also responsible for basic administration tasks, answering queries from staffs, clients, or providers, documenting and maintaining finance procedures, handling mail, making phone calls, replying to emails.
Customer Service Manager - Ladbrokes Coral Plc, London - Denham, England, United Kingdom
(2016-10 - 2018-03)
Responsible for overseeing the day-to-day operations of a retail betting shop, ensuring exceptional customer service is delivered at all times, managing a team of staff, resolving customer complaints, maintaining compliance with company policies, and driving sales performance while adhering to responsible gambling guidelines, all within a designated budget. Implementing and enforcing responsible gambling practices. Strong leadership and team management abilities.
Analyze data and identify trends to inform decision-making.
Assistant Manager - Coral - Denham, England, United Kingdom
(2014-02 - 2018-03)
Supporting the Coral store manager in daily operations, ensuring excellent customer service, maintaining inventory levels, managing staff schedules, and upholding company standards within a Coral retail store, with a focus on achieving sales targets and delivering a positive customer experience.
Connect Card Specialist - Coral - London Area, United Kingdom
(2016-02 - 2016-06)
Effectively monitoring KPIs on usage of Connect card for branch managers and works collaboratively with a team of Area Managers through out the London region.
Barista - SSP Group plc - Heathrow Airport Terminal 5C Airside Business Lounge, London
(2013-04 - 2015-04)
SSP Heathrow Starbucks Airside: Operating in nearly 40 countries across the world and counting, our purpose is to be the best part of the journey. Whether our customers are flying abroad on holiday, heading off on a business trip or commuting to work, I was aimed to offer them food and drink experiences that meet their many different tastes and needs as SSP Starbucks Barista at Country's Flagship Store at Flagship Airport Airside. Proudly, I was professionally proven experienced barista with a strong understanding of coffee brewing methods included excellent customer service skills, ability to interact with a diverse clientele mostly Hollywood celebrities that goes direct flight to LAX with an attention to detail and ability to consistently deliver high-quality hot/ cold drinks & beverages.
I was also responsible for monitoring inventory levels, replenish stock as needed, and follow proper storage procedures, adherence to SSP quality and safety standards, including food hygiene regulation.
Area Sales Manager - Crystal Oak Projects Ltd - London Area, United Kingdom
(2012-01 - 2013-04)
As an Area Sales Manager, I was solely responsible for the management and delivery of day to day sales operation in London region. I oversaw 25 members of staff which included organising their weekly sales target goals and keep track of business figures with highest level of maintaining KPI. In addition to this it was my responsibility to provide training, guidance and support to sales representatives and distributors within the region to optimise their performance and enhance overall team effectiveness, to develop and implement effective sales strategies to achieve sales targets and increase market share in the solar PV industry.
I was responsible to Identify, pursue new business opportunities and works collaboratively within the assigned territory in London Area, including lead generation, prospecting, and networking on nurturing relationships with existing clients and companies, ensuring high levels of customer satisfaction and retention. This included prepare and present regular sales reports, forecasts, and analyses to senior management, highlighting performance metrics and areas for improvement. I was also responsible for represent the company at industry events, conferences,
Master's degree - Accounting and Finance - The University of Edinburgh (2012-09 - 2013-08)
Bachelor of Accounting - Accounting and Finance - Central Queensland University (2009-03 - 2011-07)
