Ishmeal Cyril

Professional with exceptional communication abilities and leadership experience in team settings. Resolved conflicts effectively through advanced decision-making and numeracy skills while maintaining composure under pressure. Committed to delivering high-quality service and results by leveraging strong organisational skills and a collaborative approach to problem-solving.

Senior croupier at Genting Casinos (2024-08 – Present)

• Provided excellent service to customers, resulting in repeat business.
• Collaborated with team members to provide seamless service during busy periods.
• Adapted quickly to different situations maintaining efficiency even under pressure.
• Handled cash transactions securely minimising risk of theft or fraud.
• Processed payments accurately reducing discrepancies at end of shift tallying.
• Managed stock levels efficiently, preventing shortage during peak hours.
• Demonstrated thorough knowledge of all casino games, enhancing player confidence and experience.
• Conducted card games, ensuring compliance with rules and regulations for fair play.
• Maintained smooth operation of gaming tables by enforcing casino rules and procedures.
• Managed the flow of games for optimal player satisfaction.
• Kept track of winners, paid out bets accurately and swiftly.
• Facilitated smooth changeovers at shift end by reconciling cash floats accurately.
• Assisted new players with game rules to enhance their gaming experience.
• Displayed impeccable personal presentation standards as an ambassador for the establishment's brand image.

Bartender at The garage and grace (2023-09 – 2024-08)

Sales Assistant at JD sports (2023-01 – 2023-09)

• Assisted customers with product selection for optimal satisfaction.
• Improved customer service by efficiently handling queries and complaints.
• Balanced multiple tasks simultaneously whilst maintaining high-quality customer care.
• Trained new staff members, fostering a supportive working environment.
• Handled cash transactions swiftly, ensuring accurate accounting at the end of each shift.

Retail Assistant at Tottenham shop (2021-08 – 2022-05)

• Greeted and served customers upon entering store, advised on products, assisted with inquiries, and managed complaints by escalating serious issues to the manager, ensuring seamless customer transactions and stock availability.
• Resolved customer complaints efficiently, ensuring satisfaction and fostering repeat business.
• Boosted sales through suggestive selling techniques.
• Replenished stock on shelves to maintain an appealing store presentation and enhance customer experience.
• Participated in seasonal sale preparations by arranging promotional displays strategically.

Warehouse Operative at Amazon (2019-01 – 2021-05)

Received deliveries, checked for damaged or missing items, stored goods, and moved stock using lifting gear or forklift truck. Packed orders, loaded, and delivered goods while maintaining accurate stock records and up-to-date paperwork.

• Assisted team members in safely loading large items onto delivery trucks to ensure efficient transport.
• Inspected incoming goods, reported discrepancies or damages to maintain quality control and streamline inventory management.
• Liaised with suppliers, resolved issues related to deliveries and supplies.

National Diploma BTEC Level 3 in Sport – City of Westminster College (2015-01 – 2018-01)

GCSE – Skinners Academy (2010-01 – 2015-01)