Iskra Gailius

Experienced and results-driven Assistant Manager with a strong background in retail management, customer service, team leadership, training, administration, and business operations. Demonstrated success in supporting store performance, developing employees, driving sales, managing stock, and delivering exceptional customer experiences. Skilled in workforce planning, rota management, payroll administration, visual merchandising, cash handling, and operational compliance.

A highly organised and adaptable professional with excellent communication, coaching, and problem-solving abilities developed through leadership roles in retail, hospitality, travel, and education.

Supervisor at DV8 Fashion (2026-07 – Present)

• Handle customer enquiries and complaints professionally and support the team in achieving sales targets and KPIs.
• Assist with visual merchandising, stock management and maintaining a clean, organised sales floor.
• Support cash management, including till procedures, cash reconciliation and banking processes.
• Receive, process and organise deliveries, ensuring stock is accurately handled and replenished.
• Prepare and manage staff rotas to ensure appropriate staffing levels and smooth store operations.
• Train, coach and support staff, helping team members develop product knowledge and customer service skills.
• Carry out store opening and closing procedures, including security checks and cash handling.
• Supervise and support the team in day-to-day store operations, ensuring high standards of customer service.

Assistant Manager at Quiz Clothing (2021-11 – 2026-06)

• Support the Store Manager in all aspects of daily store operations and commercial performance.
• Lead, motivate and supervise team members to achieve sales targets and deliver outstanding customer service.
• Prepare weekly staff rotas and manage employee timesheets to ensure efficient staffing levels and payroll accuracy.
• Train, coach and mentor new and existing employees, supporting their professional development and performance improvement.
• Conduct inductions and provide ongoing guidance on customer service, product knowledge and company procedures.
• Monitor store performance and contribute to achieving sales and KPI targets.
• Implement company visual merchandising guidelines to create attractive and commercially effective displays.
• Manage deliveries, stock replenishment, stockroom organisation and inventory control.
• Handle customer complaints and escalated issues professionally, ensuring positive outcomes.
• Carry out opening and closing procedures including cash reconciliation, banking and security checks.
• Maintain high standards of housekeeping, health and safety and operational compliance.
• Support stock takes, audits and loss prevention procedures.

Shift Manager at Domino's Pizza (2017-10 – 2021-10)

Progressed from Pizza Maker to Shift Manager through strong performance and leadership skills.

• Managed day-to-day operations during busy trading periods, ensuring efficiency and customer satisfaction.
• Supervised staff, delegated duties and maintained high operational standards.
• Managed cash handling, banking procedures and end-of-day reconciliations.
• Monitored stock levels, completed inventory counts and placed food orders.
• Ensured compliance with food hygiene, health and safety and company policies.
• Assisted in staff training, onboarding and performance management.
• Resolved customer concerns and maintained a positive customer experience.

Travel Consultant at Cosmos Tours (2013-01 – 2015-09)

• Arranged flights, accommodation, cruises and transportation services for international clients.
• Provided expert advice on destinations across the United Arab Emirates.
• Built strong relationships with customers and delivered personalised travel solutions.
• Processed bookings accurately while managing multiple client enquiries.
• Assisted with visa applications, passports and travel documentation.
• Worked extensively with Russian-speaking clients and international visitors.
• Represented the company professionally and occasionally met clients at airports.

Assistant Lecturer – Russian as a Foreign Language at People's Friendship University of Russia (2011-09 – 2012-12)

• Assisted in planning and delivering lectures, seminars and language workshops.
• Supported international students in developing language and communication skills.
• Assessed coursework and provided academic guidance and feedback.
• Worked as an examiner for applicants seeking Russian citizenship.
• Developed teaching materials, presentations and lesson plans.
• Delivered presentations on intercultural communication and student integration.
• Collaborated with academic and administrative teams to support student success.

Master's Degree in Teaching Russian as a Foreign Language – People's Friendship University of Russia (2013-01)

Bachelor of Philology in Philology – People's Friendship University of Russia (2011-06)

Level 3 in Performing Arts – Southern Regional College (2019-06)