Ismaeel Ahmed

Motivated and compassionate individual with strong experience in customer service, teamwork and supporting others. I have developed excellent communication, organisation and problem-solving skills through several years of restaurant experience, as well as caring for and supporting my younger twin brothers. I am reliable, patient and comfortable working with people from different backgrounds, including individuals who may require additional support.

I work well under pressure, adapt quickly to new environments and take pride in providing a positive and respectful experience for others. I am now looking to develop my experience further within a people-focused role where I can use my communication, teamwork and caring skills.

Restaurant Waiter at Syhiba restaurant (2022-10 – Present)

Worked in a busy customer-focused environment, providing a high standard of customer service while confidently handling a wide range of responsibilities. Developed the ability to be highly versatile and adaptable, confidently taking on different roles and responsibilities depending on the needs of the business. Able to remain calm and organised in busy situations, prioritise tasks effectively, and quickly adapt to changing circumstances.

Strong communication, teamwork and problem-solving skills, with a genuine passion for helping customers and ensuring they receive a positive experience. This experience has made me reliable, flexible, confident and comfortable working in fast-paced environments.

• Handled cash and card payments accurately
• Took and managed bookings
• Assisted customers with their enquiries
• Ensured a welcoming and professional experience
• Regularly answered incoming telephone calls
• Provided friendly and professional customer service over the phone
• Answered questions about the restaurant and menu
• Accurately took customer orders by telephone
• Developed strong verbal communication and active listening skills while ensuring customers received clear and helpful information

Family Care - Support young brothers

Provided regular care and support for my younger twin brothers, helping with their daily routines, activities and personal development. This experience developed my patience, responsibility and ability to remain calm when dealing with challenging situations. I supported them with communication, encouraging positive behaviour, completing daily tasks and maintaining routines.

I also learned the importance of adapting my approach to meet individual needs, listening carefully and providing reassurance and encouragement. This experience strengthened my confidence in working with children and developed transferable skills including communication, empathy, safeguarding awareness, problem-solving and teamwork.

Participant - Insight programme at KPMG (2023-09 – 2023-10)

• Participated in a competitive KPMG insight programme focused on audit and professional services
• Collaborated in group case studies and presentations on client finance scenarios, developing commercial awareness and teamwork under pressure
• Prepared and presented financial analysis to KPMG professionals, gaining first-hand exposure to audit and advisory work
• Strengthened understanding of professional ethics, financial reporting, and client service mindset

Bachelor's degree in Accounting – University of Bradford (2024-09)

A Level in Accounting, business, product design – New college bradford (2022-09 – 2024-07)

GCSE in Mathematics, English, science, IT, Business studies, history – One in a million free school (2018-09 – 2022-07)