Ismail Rahman

I am a motivated and reliable individual with experience across security, operational, customer service, and team-based environments. I have developed strong communication, organisation, and problem-solving skills, with the ability to work with people from diverse backgrounds and remain calm and professional under pressure. My experiences have strengthened my ability to take responsibility, follow procedures, manage priorities, and adapt to challenging situations.

I am eager to continue developing my professional, leadership, and management skills while bringing a strong work ethic, positive attitude, and willingness to learn to a new role.

Detention Custody Officer at Serco, Yarls Wood IRC (2026-05 – 2026-09)

• Maintain safety and security across the centre while ensuring professional standards and procedures are consistently followed.
• Build professional and respectful relationships with detainees, colleagues, and other professionals, communicating effectively with people from diverse cultures and backgrounds.
• De-escalate challenging situations calmly and confidently, using effective communication and remaining composed under pressure.
• Support individuals who may be vulnerable, distressed, or frustrated, treating everyone with dignity, respect, and without judgement.
• Work effectively as part of a team in a demanding environment, remaining alert, hands-on, and prepared to respond to changing situations.
• Follow security, safety, and operational procedures while maintaining a professional approach in challenging circumstances.

Operations Supervisor at Tile King Ltd (2023-08 – 2026-05)

• Assist and supervise a team with daily operational activities, ensuring materials and resources are organised and allocated efficiently for ongoing construction and refurbishment projects.
• Develop strong partnerships within the construction industry, supporting builders, contractors, and clients by advising on required materials and coordinating orders to meet project timelines.
• Maintain stock levels, manage incoming deliveries, and ensure materials are available and correctly allocated for site and project requirements.
• Support management by monitoring inventory, generating reports via Excel or other systems, and providing insights to improve operational performance.

Customer Host at Dunelm (2021-06 – 2023-08)

• Assist team members with daily store operations to ensure orders, stock, and customer requirements are processed efficiently
• Support customers by taking accurate measurements, booking appointments, and providing guidance on made-to-measure products
• Process orders, transactions, and refunds accurately using POS systems
• Achieve personal sales targets while contributing to overall store performance
• Communicate effectively with customers and colleagues to resolve queries, provide guidance, and maintain positive relationships

GCSE – Al Hikmah High School for Boys (2016-02 – 2021-06)

A level – Chalk Hills Sixth form (2021-09 – 2023-06)