İsmet Evren

Results-driven hospitality professional with 7+ years of experience in restaurant operations, team leadership and customer experience management within high-volume UK hospitality environments. Proven track record of reducing labour costs, improving employee retention and increasing sales performance while maintaining exceptional guest satisfaction. Experienced in staff training, scheduling, performance management and operational compliance.

Seeking Restaurant

Manager, Operations Manager or General Manager opportunities within the hospitality sector. (willing to relocate)

Assistant Restaurant Manager & Floor Supervisor at Cappadocia New Brighton (2022-04 – Present)

• Reduced labour costs by 20% through effective workforce planning.
• Improved staff retention by reducing turnover by 20%.
• Supported recruitment, onboarding and training of front-of-house employees.
• Coordinated daily restaurant operations ensuring service excellence.
• Managed customer escalations and maintained high guest satisfaction levels.
• Collaborated with kitchen and bar teams to optimise service delivery.
• Assisted with cash management, daily reconciliation and closing procedures.

Assistant Restaurant Manager at Gustum Bar & Restaurant Liverpool (2019-10 – 2022-04)

• Delivered quality service by providing warm and welcoming environment.
• Pleasantly greeted guests and offered to take drink orders while assisting with menu familiarisation.
• Organised seating for groups and guests with special needs.
• Managed over 50 daily customer calls for table bookings and food delivery orders
• Sold extra drinks to increase sales by 20%. Maximised covers by monitoring the dining room for seating availability.
• Processed payments and reduced customer wait times.
• Covered large parties and events, anticipating planning and staffing needs.
• Trained and supervised wait staff to maintain firstclass customer service standards.
• Maximised customer satisfaction level and generate repeat business by improving customer experience.
• Recognised for augmenting overall sales figure by devising and implementing sales and marketing plans.
• Reduced staff turnover by 15% from averages of 35–40% by developing and implementing succession planning and coaching staff through training modules and revenue incentives.

Bachelor of Science in Economics – Middle East Technical University