Isobel

A compassionate and dedicated worker committed to supporting individuals experiencing mental health challenges. Adaptable, reliable and highly organised, with excellent communication, interpersonal and time-management skills. Able to build trusting, professional relationships through a person-centred, empathetic and non-judgemental approach while working effectively both independently and as part of a team.

Temporary Personal Assistant - Mathews Property Management

(2026-05)

• Providing administration and coordination for a property management company, supporting the day-to-day running of residential properties.
• Sourcing and liaising with contractors to facilitate timely repairs and maintenance works across managed properties, ensuring minimal disruption to tenants.
• Acting as the primary point of contact between contractors, tenants and landlords, managing clear and professional communication throughout all stages of repair and maintenance processes.
• Processing orders and coordinating returns for property-related supplies, maintaining accurate records and cost-effective purchases.
• Carrying out a range of general administrative duties, including document management, record keeping, scheduling appointments, and updating internal property management systems.
• Building and maintaining positive relationships with tenants through direct, prompt and effective communication, addressing queries and keeping all parties informed of progress.

Sales Advisor - H&M

(2022-08 - 2023-04)

• Processed payment transactions and returns.
• Supported customers with queries at the checkouts and throughout the store.
• Restocked items and organised the merchandise around the store, creating appealing displays, working independently and in a team.
• Managed stock organisation and administration.
• Developed team collaboration and independent working skills.

Customer Advisor - B&Q

(2021-10 - 2022-07)

• Operated payments and transactions efficiently and processed refunds and exchanges.
• Collaborated in a team to organise each store section during opening and closing times.
• Created appealing merchandise displays and kept the stock inventory up to date.
• Provided support to customers face-to-face and over the phone.
• Maintained the store administration, keeping orders up to date and handling customer queries.
• Developed skills in team collaboration and customer service.

Volunteer Support Staff - Havering Bereavement Services

(2021 - 2021)

Volunteered as support staff at a memorial service event run by Havering Bereavement Services.

Volunteer Catering Staff - Youth Event

(2019-07 - 2019-07)

Joined a catering team, helping to prepare meals as a volunteer at a youth event, developing essential teamwork skills.

BSc - Psychology and Counselling - University of Westminster (2022 - 2026)

B-tech - Extended Diploma L3 Vocal Artist - Access Creative College, Shoreditch (2021 - 2021)

GCSE - Immanuel School, Romford (2019 - 2019)