Isobel Andrews

I consistently go above and beyond in my role, achieving an Exceeding Expectations rating across results, teamwork, and innovation in my most recent performance review. I demonstrate a detail-oriented approach to inventory management, quickly identifying issues, investigating root causes, and implementing effective solutions while consistently working within company expectations and operational metrics. I play a critical role in identifying and resolving issues through proactive investigation and swift action.

Recently, I identified a county-wide issue and collaborated with multiple teams and stores, communicating effectively to raise awareness and support a timely resolution.

Operations Specialist - Apple - Norwich, Norfolk

(2024-04)

• I consistently go above and beyond in my role, achieving an Exceeding Expectations rating across results, teamwork, and innovation in my most recent performance review.
• I demonstrate a detail-oriented approach to inventory management, quickly identifying issues, investigating root causes, and implementing effective solutions while consistently working within company expectations and operational metrics.
• I play a critical role in identifying and resolving issues through proactive investigation and swift action. Recently, I identified a county-wide issue and collaborated with multiple teams and stores, communicating effectively to raise awareness and support a timely resolution.
• I thrive in a fast-paced environment, effectively multitasking while managing incoming and outgoing inventory, responding to team and customer queries, and addressing day-to-day operational challenges as they arise.
• I adapt quickly to new initiatives and evolving processes, approaching change with curiosity and a desire to understand how updates impact existing workflows. I continuously adjust my approach to ensure efficiency and operational excellence.
• I focus on fostering a supportive and inclusive environment by being approachable, actively listening to colleagues, and valuing diverse perspectives. I take pride in building strong working relationships, enabling me to understand individual needs and tailor my support accordingly.
• Alongside my core responsibilities, I make ongoing voluntary contributions to community initiatives. I established and lead a community group for Trans and Non-Binary colleagues, organising and hosting monthly events and initiatives that create opportunities for connection, education, and support. I also represented the community as a panellist during a company-wide discussion attended by approximately 100 employees, helping to promote awareness, inclusion, and meaningful dialogue across the bus

Specialist - Apple - Norwich, Norfolk

(2022-09 - 2024-04)

• I demonstrated extensive experience delivering personalised customer solutions across products, services, and software, building strong relationships through empathy, problem-solving, and exceptional customer service.
• I consistently achieved high customer feedback scores, creating positive customer experiences while supporting team success.
• I thrived in fast-paced environments, effectively multitasked, adapted to new responsibilities, and maintained operational excellence.
• My experience spanned sales, customer setup and support, operations, inventory management, visual merchandising, and product launches. I shared knowledge with colleagues to contribute to team development.

Customer Care Assistant - McDonalds - Norwich, Norfolk

(2021-07 - 2022-09)

• In this role, I was responsible for ensuring that our customers had a positive experience during their visit. I maintained a high level of cleanliness, provided entertainment for children and solved any issues our customers had. I gained experience communicating with customers and using a POS system. My positive attitude resulted in multiple highly rated feedback responses from customers.

BA Honors - Photography - Norwich University of the Arts (2025)