Isobel Thomson

Detail-focused administrator transitioning into creative studio and production environments. Experienced in coordinating tasks, managing information accurately and working to deadlines. Strong communicator with a keen interest in supporting creative teams and keeping day-to-day studio and production activities organised and on track. Confident using systems such as Salesforce CRM, CAS Shield and Microsoft office to keep work organised and efficient.

CAS Compliance Officer at QA Ltd (2024-09 – 2026-02)

• Issued Confirmation of Acceptance for Studies (CAS) for international students
• Reviewed and verified documentation including Passports and financial statements
• Conducted credibility interviews and liaised with internal departments
• Maintained accurate records on Salesforce, Cas Shield and Excel

Customer Service Representative at BNP Paribas Personal Finance (2023-10 – 2024-06)

• Handled high volume inbound calls regarding arrears, payment plans and interest rates
• Assisted vulnerable customers who were experiencing financial difficulties

Bachelor of Science (Hons) in Psychology – Coventry University (2020-09 – 2023-05)