Isra Yussuf

A highly motivated and customer-focused retail professional with over two years of solid, hands-on retail experience across fast-paced shop floor environments. I have built genuine expertise in customer service, stock management, till operation and store presentation, and take real pride in getting all of it right every single shift. I show up ready to work, get stuck in without being asked, and genuinely care about the standard of everything I put my name to.

My trilingual fluency in English, Somali and Arabic allows me to connect naturally with a wide range of customers. I am looking for a retail role where I can bring energy, reliability and a consistently high standard to a team that values all three.

Retail Sales Assistant at Ayaan Collection (2024-02 – 2025-07)

My main retail role and where I built the foundation of my shop floor experience. Over this period I worked directly with customers every day, handling enquiries in person and over the phone, operating the POS till system, and processing cash and card transactions accurately. I was responsible for replenishing and rotating stock, keeping shelves fully stocked and displays looking sharp throughout every shift.

I also managed stock counts, handled packaging and order fulfilment, and maintained a clean, organised and welcoming store environment consistently. This role taught me what it really means to take ownership of a retail space and deliver a high standard without needing to be told twice.

Customer Service Advisor at Hass Petroleum (2025-09 – 2026-05)

Worked in a fast-paced customer-facing environment, handling a high volume of customer interactions throughout every shift. I delivered consistently professional and friendly service, resolved queries efficiently and made sure every customer left with a positive experience. I worked closely with my team to keep operations running smoothly during busy periods and maintained accurate records and a tidy, well-organised workspace at all times.

This role further strengthened my ability to stay calm under pressure, communicate clearly with a wide range of people and always put the customer first.

Retail Optical Assistant (Work Experience) at Specsavers Opticians (2023-06 – 2023-06)

Gained hands-on retail experience in one of the UK's leading optical chains, supporting customers directly on the shop floor, organising and replenishing stock, and maintaining the high store presentation standards Specsavers is known for. I assisted with till operations and appointment check-ins, and made sure the retail floor was always clean, tidy and welcoming throughout the day. Working in this professional retail environment gave me a strong early understanding of store standards, product knowledge and what it takes to deliver a consistently excellent customer experience.

GCSEs in English Language and Literature, Mathematics, Science, History, Religious Studies, Citizenship and Arabic – Al-Aqsa School (2019 – 2024)