Iuri Pontes

A highly adaptable and practical worker with exceptional customer service skills and the ability to work effectively under pressure. Demonstrates strong problem-solving capabilities, the initiative to work independently, and as a team. Committed to improving efficiency and enhancing service delivery. Passionate about cars and motivated to expand knowledge and experience in the automotive industry while leveraging engineering and logistics expertise.

Work Experience

Customer Assistant

Lidl, Dagenham

December 2023 – Present

• Provided excellent customer service, ensuring satisfaction and positive experiences.
• Managed inventory and stock replenishment efficiently.
• Operated cash registers and handled transactions accurately.
• Supported store operations, maintaining a clean and organized environment.
• Actively sought ways to improve customer service and store performance.

FedEx, Beckton & Hornsey

2016 – 2023

• Delivered packages promptly and efficiently while ensuring customer satisfaction.
• Managed routing and logistics to optimise delivery times and reduce costs.
• Handled customer inquiries and resolved delivery-related issues professionally.
• Maintained vehicle safety and adhered to company and traffic regulations.
• Consistently met delivery targets and contributed to team goals

EuroCar Parts, Barking

2014 – 2016

• Coordinated dispatch operations and scheduled deliveries to meet client needs.
• Delivered automotive parts efficiently, maintaining timely services.
• Communicated with clients to confirm orders and address concerns.
• Ensured vehicle maintenance and upheld health and safety standards.
• Contributed to streamlining dispatch processes for better efficiency.

Education

Light Vehicle Technician – Level 3 (Currently Studying)

Barking and Dagenham College

Light Vehicle Technician – Level 2

Barking and Dagenham College

2023 – 2024

BTEC National Diploma in Engineering – Levels 1–3

Waltham Forest College

2009 – 2012

GCSEs

Loxford School of Science & Technology

2008 – 2009

Maths & English