Ivano Bonamini

Im Very Punctual and Very Accurate on the job.

Very Determined.

With the Desire for Continuous Work Growth.

Experienced specialist with a desire to deliver exceptional service.

Active and customer oriented professional with over 5 years of experience in leading stores.

Able to work in a team and self-motivated, with strong organizational and interpersonal skills. I have a proven track record of exceeding sales targets and growing revenue.

I am always looking to learn new skills and take on more responsibility to grow professionally.

Knowledge and Desk

Work space

Word

Excell

Adobe Photoshop

InDesigne

Google Suite

Outlook

AutoCAD

Work platform Desk

Windows mac IOS

• 1. Daily Operational Supervision
• Coordinate the workflow in sorting and distribution centers.
• Ensure that deliveries and pickups are made according to schedule and standards.
• Resolve operational issues on the fly (delays, accidents, anomalies).
• 2. Personnel Management
• Support the Manager in managing postmen, warehouse workers, drivers,
• Train new team members (induction and training).
• Monitoring attendance, shifts, and individual performance.
• Addressing team issues with mediation and common sense.
• 3. Performance Analysis
• Monitor daily/weekly KPIS .
• Report critical issues and propose solutions.
• Use internal software to generate reports (often SAP or proprietary RM.
• 4. Safety and Compliance
• Ensure compliance with Health & Safety regulations .
• Verify that all activities comply with internal policies and local laws.
• Conduct regular inspections of processes and spaces (such as checking loading bays, machinery, ).
• 5. Customer Management & Service Quality
• Respond to complaints/delays reported by customers or through the front office.
• Collaborate with customer service to resolve escalations.
• Ensure the team maintains standards of courtesy and efficiency.
• 6. Administrative Support
• Help with the compilation of internal documents, logs, and safety data sheets.

Educational

Apprendista Chef

Sep 2011 - Jun 2013

Diploma di Cucina

Istituto Professionale

Alberghiero "G. Casini"

+

Diploma

Agent and Sales Representative

From Confcommercio La Spezia.

Italy

Driving Licence

B, B1, A3

LANGUAGES

Inglese

Intermedio

Italiano

Native

SKILLS

Problem-Solving

Leadership

Customer service

Teamwork