Iveta Koleva

Iveta is a friendly, motivated and resourceful Hospitality Assistant with a proven track record (9 years) of providing catering services within both residential and corporate environments. She has a sharp focus on delivering quality customer service with confidence and patience, ensuring that all customers receive the best treatment and service they expect and deserve

Hospitality Assistant - Restaurant Associates

(2024-11 - 2025-11)

• Managing hospitality service for dedicated office floors, ensuring seamless delivery of breakfast and lunch service.
• Setting up and clearing food station in fast-paced corporate environment.
• Maintaining all floor tea points and snack areas, ensuring stock is in-date, neatly organized, and presented to a high standard.

Hospitality Assistant & Event Waiter - Hospitality Agencies

(2016-10 - 2024-10)

• Delivering refreshments and food in the meeting rooms in a timely manner according to the daily bookings.
• Communicating with guests, clients, managers and team members and handling complex requests.
• Pre event set up.
• Offering/serving food and beverages to the guests.
• Close down event space.

Hospitality Assistant - Fine Taste Catering (@ Kingfisher)

(2016-09 - 2020-04)

• Setting up trolleys and delivering them to the appropriate rooms
• Ensuring that rooms are at acceptable standard at all times, in accordance to Health and Safety regulations and the organization's policies
• Keeping track of inventory and communicating with suppliers to order additional stock
• Dealing with company members enquiries

Food Hygiene & Safety Level 2

Health and Safety Level 2

Food Allergies

Prepacked For Direct Sale (PPDS) – Natasha's Law