Ivonne Aztec

Highly motivated professional with exceptional communication and interpersonal skills. Extensive experience in data entry, scheduling, overseeing confidential information, organizing files, handling correspondence and collaborating with multiple administrators. Organized, analytical thinker with strong verbal and written communication skills.

Known for a diplomatic, gracious demeanor, and an efficient, collaborative, team spirit. Possess a dynamic, highly professional presence and a wide-reaching Global perspective. Adept at accomplishing multiple tasks simultaneously and working effectively in a fast-paced competitive environment.

Proficient experience in Microsoft Office 356, Visio, Sharepoint, and Google Suite.

Technical /Proposal Writer Consultant | Contract (remote) (2022-01 – 2024-10)

• Reviewed/edited/developed IT security related standards to resolve audit findings. This included Security Training and Awareness, Backup-Recovery, Cloud Security, Encryption.
• Worked with Quality Team to align IT Regulatory Management (ITRM) standards to FDA requirements for inclusion into company Quality manual.
• Performed peer review as technical editor for ITRM's documentation.
• Provided recommendations for best practices for document management and technical writing processes.
• Content library manager (RPIO) for IT services provider. (Shipley/Microsoft)
• Responded to security questionnaires and assessments for hosted document/contract management organization.
• Maintained archives, documentation, and files ensuring accuracy and timely submission.
• Adhered to a strict code of confidentiality regarding contract and budget information.

Proposal Lead / IT Security Technical Specialist at IBM SECURITY SERVICES (2014-05 – 2021-12)

• Developed proposal response template to adhere to client proposal format instructions.
• Responded to client-vendor Security/Data Privacy questionnaires.
• Consulted with IBM Legal to develop security response content.
• Provided standard proposal content to sales support.
• Maintained FAQs and solution proposal content.
• Supplied technical information for cyber security solutions to sales.
• Focal for automation library tool team for standard proposal response content. (Qvidian)
• Maintained database of company marketing/solution videos to be used within RFP response.

Operational Technical Writer at Marbles of the World

NERC CIP Compliance Analyst at National Grid

NERC CIP Documentation Developer at FPL System Computer Operations

Technical Writer– MCNA at IT Administration

Technical Writer - IT Administration at Perfumania

ISO Procedure | Technical Writer at Hospitality/Vacation Destination

Senior Technical Writer | User Trainer at Medical Device Manufacturer

Training Manager at Payday Loan Vendor

Word Processing Supervisor at University of Miami and Temple University

Bachelor of Arts in English/Journalism – PENN STATE UNIVERSITY

Electrical Engineering – MIAMI DADE COMMUNITY COLLEGE