Iwona Filak

Experienced in providing compassionate support and assistance to individuals with diverse needs. Demonstrates caring attitude, patience, and ability to communicate clearly. Adaptable to different environments and attentive to ensuring comfort and dignity for those in care.

Empathetic individual with impeccable customer service and interpersonal skills. Works well under pressure with savvy time management and prioritisation. Demonstrates strong resilience and active listening.

Experienced in providing empathetic and confidential therapy to clients facing various mental health challenges. Focused on creating supportive environment to facilitate personal growth and emotional well-being. Utilise range of therapeutic techniques tailored to individual needs.

Healthcare education professional with focus on delivering practical and theoretical nursing instruction. Skilled in curriculum development, student mentoring, and fostering engaging learning environment. Adept at integrating current nursing practices and research into coursework to ensure comprehensive student education.

Teaching Assistant at Silverwood School (2025-04 – Present)

• Working with small groups of children or providing 1 to 1 assistance with day to day classroom activities.
• Preparation of classroom and learning materials.
• Watching and recording students progress.
• Assisting and supporting teachers in daily classroom activities.

Care Assistant at Bluebird Care (2021-04 – 2025-03)

• Enhanced patient outcomes, educating on disease prevention and wellness measures to reduce symptoms.
• Delivered massage and other non-pharmacological pain relief measures to patients.
• Monitored patient progress, identifying and proactively addressing obstacles hindering recovery.
• Administered medication under supervision, adhering to strict healthcare guidelines.
• Charted patient information related to vital signs, pain management and daily inputs and outputs.
• Assisted patients in the basic hygiene requirements, including bathing, washing and dressing.
• Documented care plans, hospital actions and patient activities in line with best practices.
• Supported patient wellbeing by planning and participating in daily activities and exercise.
• Collaborated with healthcare professionals to deliver integrated care services.
• Counselled patients on pain management and medication risks with strong focus on substance abuse prevention.
• Sorted and administered medication to patients following doctor specifications.
• Assisted in the administration of various medications and taking samples from patients when required.
• Maintained clean and hygienic living environments, ensuring comfort and safety.
• Monitored and recorded vital signs, contributing to health assessments and care plans.
• Provided personalised care and support to residents, enhancing their quality of life.
• Helped patients improve mental wellbeing by providing a helpful and happy service throughout care.
• Supported residents with mobility issues, using equipment safely to aid movement.
• Built strong, trusting relationships with patients by providing continuous support and delivering best possible care.
• Discussed future care with patients and families, demonstrating emotional resilience, active listening and compassion.
• Participated in training sessions, continuously improving care techniques and knowledge.
• Provided emotional support and companionship, building trusting relationships.
• Interpreted and adhered to care plans, seeking clarification from senior providers to maintain quality care.
• Responded promptly to emergencies, applying first aid and alerting medical staff.
• Aided in bathing, dressing and general mobility.
• Assisted in the implementation of care plans, tailored to individual needs.
• Offered guidance on personal hygiene practices, promoting self-care skills.
• Monitored patient behaviour closely to determine health changes, reporting concerns immediately.
• Reduced patient anxiety by clearly and calmly explaining clinical processes and procedures.
• Assisted in walking, talking and movement activities for rehabilitation purposes.
• Managed the counting and ordering of establishment supplies, including medication, food and bedding.
• Engaged in respectful communication, respecting the dignity of those in care.

Care Assistant at Old Parsonage Care Home (2020-12 – 2021-03)

• Picked up additional tasks to aid team success.
• Organised files to support efficiency and traceability.
• Built and maintained courteous and effective working relationships.
• Resolved customer queries and problems using effective communication and providing step-by-step solutions.
• Thrived in fast-paced environment with energy and enthusiasm.
• Maximised customer engagement and satisfaction by delivering excellent customer service.
• Handled customer concerns and escalated major issues to supervisor.
• Achieved service time and quality targets.
• Identified issues, analysed information and provided solutions to problems.
• Prepared and served nutritious meals, catering to diverse dietary requirements.
• Assisted with daily living activities, promoting independence amongst elderly clients.
• Managed challenging behaviour sensitively, adopting a person-centred approach.
• Actively listened to patients' complaints and feedback, actioning improvements to continuously elevate quality of care.
• Documented care provided, ensuring accurate and up-to-date records were kept.
• Provided care to patients following detailed care and rehabilitation plans.
• Maintained excellent patient relationships by going the extra mile to attend to their needs and provide ongoing support.
• Engaged in respectful communication, respecting the dignity of those in care.
• Monitored patient behaviour closely to determine health changes, reporting concerns immediately.
• Coordinated with family members, providing updates and involving them in care decisions.
• Offered guidance on personal hygiene practices, promoting self-care skills.
• Aided in bathing, dressing and general mobility.
• Responded promptly to emergencies, applying first aid and alerting medical staff.
• Assisted in the implementation of care plans, tailored to individual needs.
• Interpreted and adhered to care plans, seeking clarification from senior providers to maintain quality care.
• Provided emotional support and companionship, building trusting relationships.

Waitress Supervisor at CASA Restaurant (2015-05 – 2020-04)

• Recognised and aided customers with special needs.
• Supported management in distributing waiting staff across restaurant sections for optimised service efficiency.
• Implemented hygiene and cleanliness standards in dining and kitchen areas.
• Assisted servers and dining room hosts, quickly responding to guest needs.
• Adhered to quality expectations and standards.
• Analysed customer feedback to identify areas for service enhancement.
• Communicated effectively with kitchen staff to ensure fast food service, delivering meals quickly for optimum freshness.
• Updated seating plans and reservation systems to maximise dining room capacity and efficiency.
• Coordinated with management to plan and execute special events and large party reservations.
• Collaborated with kitchen staff to ensure timely preparation and delivery of food orders.
• Met upselling goals by promoting additional menu items and increasing average transaction values.
• Laid tables with clean cutlery, crockery and glassware throughout sittings.
• Helped bar staff prepare garnishes and restock inventory before service.
• Addressed diners concerns calmly and professionally, seeking positive resolution for optimised customer satisfaction.
• Conducted regular performance evaluations, providing feedback and coaching to improve service quality.
• Greeted guests warmly, seating at tables and advising of ordering processes and daily specials.
• Reset tables between guests to maintain professional dining space and minimise service delays.
• Trained new staff members in food and drink service, POS systems operation and restaurant cleaning protocols.
• Monitored dining area to maintain high standards of cleanliness and customer satisfaction.
• Answered questions about menu selections and made recommendations when requested.

High school – High School in Poland

GCSE in Maths, English, Polish