Iwona Norek

An experienced and reliable Administrator with over 6 years of experience handling office workflows, customer queries, and document management within the UK Civil Service. Skilled at checking application files against guidelines, organizing database records, and acting as a main point of contact for internal teams and external partners. Proven ability to handle busy daily workloads independently, manage competing priorities, and keep confidential information safe and accurate.

Administrative Officer / Data Specialist - Home Office

(2024-12 - 2026-06)

• Managed a daily queue of personal record applications, keeping track of incoming requests and ensuring everything was completed on time.
• Handled and reviewed confidential files carefully, looking out for errors and ensuring data privacy requirements were met.
• Acted as a main point of contact for stakeholder inquiries, providing clear answers and guidance to partners across different departments.
• Updated and verified internal case records daily to keep databases accurate.

Administrative Officer / Technical Specialist - Home Office

(2021-07 - 2024-10)

• Reviewed and processed identity documents and application packages, cross-checking details against multiple official guidelines to ensure compliance.
• Looked into account discrepancies and corrected data mismatches across systems to stop administrative delays.
• Ran regular quality checks on completed paperwork to catch errors early and helped explain update procedures to newer team members.

Compliance Officer - Office for National Statistics (ONS)

(2020-01 - 2021-05)

• Carried out background verification checks and authenticated domestic and foreign identification records against security standards.
• Spotted and flagged paperwork inconsistencies early, reporting sensitive issues directly to senior team members for resolution.
• Maintained orderly records of all verified personnel profiles to ensure total tracking accuracy.

Administrative Officer - County Court Money Claim Centre (HMCTS)

(2019-11 - 2020-10)

• Checked and logged sensitive financial data within internal court software systems to support daily workflow management.
• Maintained confidential legal files, keeping folders organized and easily searchable for the wider team.

Business Administration NVQ Level 2 - Professional Training

Technique Administration Diploma - Vocational College

A-Levels - Humanities Focus - High School