Iziegbe Igbinedion

LLB Law graduate with practical experience in legal research, drafting, client support, case management and legal administration. Previous experience includes working as a Paralegal, Volunteer Legal Adviser and Citizens Advice Gateway Assessor, alongside roles within HMRC, local government and financial services. Experienced in handling confidential and sensitive information, managing cases, communicating with clients, drafting legal documentation and working within legislation, policies and procedures.

Most recently developed strong negotiation, affordability-assessment and complex case-management skills within financial services. Now seeking a Training Contract, Paralegal, Legal Assistant or Caseworker position in which to develop further practical legal experience and progress towards professional qualification as a CILEX Lawyer.

Volunteer Legal Adviser - St John's Winchester

(2022-11 - 2023-08)

• Provided elderly almshouse residents and members of the community with an overview of legal requirements relating to wills and powers of attorney.
• Supported individuals to understand their options and make informed choices, referring them to appropriate professional support where required.
• Assisted with will writing, drafting and Power of Attorney matters while handling sensitive information professionally.

Volunteer Gateway Assessor - Citizens Advice Bureau

(2022-01 - 2022-08)

• Assessed client problems by telephone, email, webchat and face to face, identifying key facts, deadlines, dates and desired outcomes.
• Evaluated the appropriate next steps based on the client's circumstances, complexity of the issue and available service resources.
• Maintained accurate case records and worked within relevant legislation, policies and procedures, including discrimination procedures.
• Collaborated with colleagues across the advice process and identified appropriate matters for Research and Campaigns work.

Paralegal - Akenuwa Motors Ltd - Warri, Delta State

(2007-05 - 2009-06)

• Assisted lawyers with the preparation and review of contracts relating to automotive sales, financing and service agreements.
• Conducted legal research on vehicle sales regulations and warranty laws and maintained organised legal and dealership records.
• Liaised with financing institutions regarding documentation for title transfers and financing agreements.
• Supported litigation preparation for customer disputes and regulatory investigations.

Senior Collector & Negotiator - Nationwide Building Society

(2026-02 - 2026-08)

• Managed a portfolio of customers in arrears, including complex and high-value cases, through to appropriate resolution.
• Conducted affordability assessments covering income, expenditure, assets, liabilities and overall financial circumstances.
• Negotiated realistic and sustainable repayment arrangements while balancing customer circumstances and business outcomes.
• Identified vulnerable customers, adapted communication appropriately and maintained accurate records of interactions and agreements.

Customer Service Advisor - HM Revenue & Customs (HMRC) - Liverpool

(2025-03 - 2025-06)

• Supported customers by telephone and online channels with tax-related queries, account records, payments, interest and late-filing penalties.
• Created and updated customer records accurately while communicating complex information clearly and professionally.
• Handled payments and supported customers in paying the correct amount of tax at the appropriate time.

Senior Administrative Assistant - Hampshire County Council

(2022-04 - 2022-06)

• Managed administrative and financial duties while supporting local managers, teams and complex telephone enquiries.
• Supported caseload management and assisted social workers with chronologies, agency checks, referrals, feedback and case closures.
• Provided administrative support for legal processes, including preparing and filing documents with the court.

LLB (Hons) Law - Law - University of Winchester (2023)