Izna Shahid

Confident, with the ability to be efficient and effective. Working well alone and within a team. Able to lead and be led when necessary. Working well under pressure. Accustomed to working within tight deadlines, aided by well-practised time management and organisational skills.

Confident in the use of computing systems. Reliable and dedicated with keen eye for detail and strong sense of responsibility. Committed to ensuring smooth and fair examination processes while supporting students and staff.

Exam Invigilator/Support staff - Reed Education - Birmingham

(2023-03 - 2025-01)

Working as a Exam invigilator during Mocks & Main exam season. Also did support staff work (e.g classroom assistant & College induction help) when needed.

• Maintained records of attendance, enabling efficient tracking of absentees during examinations.
• Managed time effectively to ensure prompt start and end of examinations.
• Prepared desks with correct exam papers and accompanying tools.
• Provided friendly, enthusiastic support to pupils in individual and group support settings.

Retention Advisor - LTK Consultants Ltd - Birmingham

(2015-05 - 2020-07)

• Making and receiving calls to book for MOT's and Car Servicing. Dealing with any vehicle related issues/enquiries. Supervising team members and Training others when needed. Using Konnect and Rtc Computer systems.

Customer Services Advisor - National Grid Transco - Solihull

(2004-10 - 2006-01)

• Calling customers to arrange appointments for meter readings to take place. Dealing with complaints. Data entry. Using excel and SAP.

Customer Services Operative - Lloyds TSB - Sheldon

(2001-08 - 2003-07)

• Setting up direct debits/standing orders on customer accounts. Handling customer account transactions. Working towards strict individual and team targets.

BSc - Computer Networks For Business - University of Central England (1999-01 - 2003-04)