Izzi

Hardworking and committed team member with strong customer service experience across hospitality, leisure, and youth work sectors. Experienced manager with proven ability to motivate teams, manage operations, and maintain professional standards. Currently pursuing BSc Honours in Social Psychology and Counselling at The Open University. Passionate about personal development, community engagement, and supporting others to achieve their potential.

Salon Assistant - House of Hair - Biggleswade

(2014-05 - 2015-08)

Worked weekends and holidays for just over a year and a half in a professional salon environment.

• Engaged with clients to provide excellent customer service face to face and over the phone
• Ordered new products for the salon
• Worked with stylists and clients to meet their needs
• Presentation of displaying products and making it eye catching and appealing to the audience
• Cleaned the salon to create a mess free, happy working environment

Wedding Dress Model - Talent Management, Fusion and Golden Poppy Models

(2015 - 2017)

Leisure Assistant - Saxon Pool and Leisure Centre

(2016-05 - 2017-11)

Full time position initially, transitioned to zero hours contract in November 2017. Took 2 months out of work to address mental health concerns.

• Lifeguard
• Interacted with customers and colleagues
• Presentation of poolside to maintain professional standards throughout the site
• Teamwork
• Performing rescues if needed
• First aid
• Setting up and down for different activities or programs in the centre
• Pool testing

Youth Worker - Groundwork at Sandy youth club

(2017-04 - 2017-10)

Volunteered for 6 months on Monday and Wednesday.

• Communicated and interacted with young people and recognised when a young person is at risk
• Helped young people to understand and engage themselves as well as others around them
• Supported young people to develop life-long skills such as cooking, money management and self-esteem
• Helped young people to complete their homework
• Provided 1-1 sessions with young people who were struggling with social situations or those who had issues in their family dynamic to provide tools to better cope with the life they have been presented with

Apprentice - The Salon - Letchworth and Biggleswade (BLU sister salon)

(2018-01 - 2018-04)

Completed 3 months' probation and had the opportunity to work at sister salon BLU in Biggleswade. Left when the salon decided not to take on and train any apprentices.

• Maintained the cleanliness of the floors, basins, mirrors etc.
• Root tints and blow dries on the shop floor
• Removing colours
• Making tea and coffee
• Providing excellent customer service
• Shampooing clients
• Answering the phones and booking appointments

Bar Associate - The Crown Hotel (JD Wetherspoons) - Biggleswade

(2018-05 - 2019-08)

Amazing experience working behind a bar.

• Managed orders effectively and efficiently
• Kept the bar area clean and tidy
• Customer relations and building great rapport with customers and work colleagues
• Restocking
• Working with the tills
• Closing down the bar and floor area

General Manager - Rosso Lounge - Biggleswade

(2019-08 - 2024-01)

A company that encourages staff to be themselves and hires for personalities as well as skills. Had full responsibility for all members of staff both front and back of house making sure that the needs of the business and staff are met on every level.

• Day to day running of the building
• Motivating the team and making sure everyone knows what they will be doing on shifts
• Keeping a close relationship between FOH and BOH to create smooth running shifts
• Dealing with any complaints
• End of day cash and banking
• Opening and closing the building
• Stocks and understanding P&L's
• Doing rotas making sure we have the right amount of staff for the predicted sales for the day, then adjusting the shift if target sales hasn't been met
• Investigating cash discrepancies
• Hiring new staff
• Ordering wet stock

Sessional Youth Worker - Groundwork East

(2020-09 - 2024-01)

Worked closely with a group of around 15-30 young people to provide support and guidance. Started Lead Youth Worker training to run sessions in the absence of full time staff.

• Built relationships and understanding why young people do what they do
• Provided knowledge to make good choices and taught/developed new skills
• Ensured safe-guarding of young people was paramount
• Put young people in touch with correct services to ensure they are kept safe and healthy

Coffee Excellence Guru - Paddy and Scott's - South of England

(2023-01 - 2023-09)

Full time trainer covering the south of England teaching Paddy and Scott's standard of coffee. Left due to unreasonable targets and long daily driving distances not fitting with childcare responsibilities.

• Covered company story and basic history of coffee
• Taught how to make each drink to company spec
• Communicated with accounts to book in trading
• Helped with troubleshooting machines
• Provided knowledge around coffee blends, extraction and calibration
• Made training sessions engaging
• Audited sites to maintain the standard of coffee regardless of company or site

GCSE - Stratton Upper School (2015)

AS-Level - Dance - Stratton Upper School (2016)

BSc Honours - Social Psychology and Counselling - The Open University (2022-10)