Marshmallow Insurance
Retention Team Lead (Oct 2023 - present)
- Managing 15 team members from entry-level roles to junior management across Budapest and London.
- 'Breaking barriers' ambassador, supporting refugee clients to gain understanding and skills in the UK job market
Retention Team Coach (Dec 2021- Oct 2023)
- Driving well-being and performance within the Operations team
- Mental Health First Aider and active in the Diversity & Inclusion Working Group.
Customer Operations Specialist (May 2021 - Dec 2021)
- Accessibility and vulnerable customers team expert.
Customer Operations Executive (Oct 2020-May 2021)
- Responding to customer queries via live chat, email & phone calls.
Institute of Neuroscience, Newcastle
Research Assistant (Sept 2017-Dec 2018)
- Sample analysis of the bio-marker doublecortin (DCX) to measure neurogenesis, by counting and categorising cells on a light microscope using oil.
- Conducted statistical analyses of results in SPSS and Excel.
- Trained PhD students in the use of Optical Fractionator Workflow.
- Writing research paper
- Successfully mentored students entering placements the following year.
