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I deliver personalised customer service to drive sales and meet individual performance targets. Maintain up-to-date knowledge of product lines and assist customers and finding the right styles. Keeping high standards of visual merchandising and store presentation. Handle POS transactions, returns, and stock management with accuracy and professionalism.

Key Holder/Sales Assistant - Sunglass Hut - Cannock

(2023-10)

• I deliver personalised customer service to drive sales and meet individual performance targets. Maintain up-to-date knowledge of product lines and assist customers and finding the right styles.
• Keeping high standards of visual merchandising and store presentation.
• Handle POS transactions, returns, and stock management with accuracy and professionalism.
• Building customer relationships and contribute to a welcoming store environment.

Barista - Starbucks - Cannock

(2021-12 - 2023-10)

• Prepared high-quality coffee and food orders in line with Starbucks standards under pressure.
• Provided fast, friendly, and attentive service to a wide customer base.
• Maintained a clean and safe working environment, adhering to health and safety regulations.
• Trained new staff members and supported team leaders with daily operational duties.
• Promoted seasonal offers and upsold products to increase daily sales figures.

GCSE - Art & design - Lichfield college (2016-09 - 2020-11)