J

I am a hardworking, honest individual. I am a good timekeeper, always willing to learn new skills. I am friendly, helpful, and polite, have a good sense of humour. I am able to work independently in busy environments and also within a team setting.

I am outgoing and tactful, and able to listen effectively when solving problems. I relocated to Doncaster from Leicester in early 2023, and I am looking to build a career in this area that I am passionate about. As well as utilising my skills and experience to become an integral part of a local business.

Retail Assistant – Immediacy Department - Morrisons - Balby, Doncaster

(2025-05)

In my current position at Morrisons I gained valuable experience within the retail industry. My daily duties included:

• Helping customers with queries and requests.
• Rotating stock and putting new stock onto shelves
• General cleaning, Making sure the shop floor is clean and safe at all times
• Deliveroo, Just eat and uber eat delivery handling (receiving orders and getting the orders ready)
• Working on Self check out, kiosk and checkout tills serving customers
• Merchandising stock, ensuring a varied selection is available.
• Training new staff on Deliveroo, Just eat and Uber eat deliveries.

Customer Service Advisor - EE & BT Group - Lakeside Doncaster

(2024-09 - 2025-05)

In my position at EE & BT Group, my role was to receive calls from EE & BT Customers to resolve issues regarding Wi-Fi products and delivery queries and to also book drivers in to fit Wi-Fi routers, Optic fibre cables into customers homes.

Retail Sales Assistant - Tesco Mobile (Tesco Extra) - Balby, Doncaster

(2023-09 - 2024-09)

In my position at Tesco Mobile. Mobile Phones are something which I have a personal interest in and enjoy sharing my knowledge with others. My daily duties include:

• Assisting customers with queries and requests regarding their new devices and sims.
• Working on the checkout serving customers who wished to purchase phones direct.
• Ensuring stock is safely stored away at the end of shift and locking up.
• Taking personal information from existing and new customers to enable them to obtain a phone contract.
• Assist new staff members learning the role.

Customer Service Assistant - One Stop Stores (Tesco) - Balby, Doncaster

(2023-02 - 2023-09)

In my position at One Stop I gained valuable experience within the retail industry and getting to know the city of Doncaster and its residents. My daily duties included:

• Helping customers with queries and requests.
• Working on the checkout serving customers.
• Merchandising stock, ensuring a varied selection is available.
• General cleaning of the store and ensuring it is safe and tidy for other staff members and customers.
• Assisting new staff members learning the role.

Customer Service Assistant/Duty Manager - Central Co-op Food - Croft, Leicester

(2022-10 - 2023-02)

During my short time at Co-op, I progressed from customer service assistant to Duty Manager. My responsibilities and achievements include:

• Overseeing daily operations
• Ensuring employee productivity
• Monitoring efficiency of all processes and creating a positive work environment for employees.
• Attend meetings with upper management to keep up to date with organisational changes and provide improvements.
• Reductions on expiring produce.
• Ensuring money is accounted for and safely stored.
• Ensuring the building is locked and secure at the end of the working day.

Customer Service Advisor - Sytner Group Ltd - Fosse Park, Leicester

(2022-05 - 2022-09)

Inbound Reservations - Receiving phone calls from customers regarding their BMW'S or Mini's, booking them in for MOT's, Recalls, Services, End of warranty checks and any ongoing issues regarding to their BMW'S or Mini's and making sure the customer is happy with their bookings.

Outbound

Reservations - Making phone calls and reaching out to customers regarding their BMW'S or Mini's, booking them in for MOT's, Recalls, Services, End of warranty checks and any ongoing issues regarding to their BMW'S or Mini's and making sure the customer is happy with their bookings.

Community Link Worker - Deacon and Hardy Community Support - South Wigston, Leicester

(2019-10 - 2022-05)

Looking after adults with learning disabilities in a day centre, helping promote their own independence out in the community and inside the day centre, meeting their daily needs and requirements on a daily basis with personal care, helping them cook and clean and promote their own independence.

Support Worker - Aspire Personal Development Opportunity - Whetstone, Leicester

(2018-12 - 2019-10)

Looking after adults with learning disabilities in a day centre, helping promote their own independence out in the community and inside the day centre, meeting their daily needs and requirements on a daily basis with personal care, helping them cook and clean and promote their own independence.

Care Worker - Melton Care Services - Wigston Magna, Leicester

(2018-05 - 2018-12)

Looking after the elderly with dementia and Alzheimer's, also end of life, going to their homes, doing personal care, giving them medication, cleaning their home, making them breakfast, lunch and dinner and helping them promote their own independence as much as possible and to fulfil their daily needs and requirements on a daily basis.

Support Worker - Heathcotes Group - Wigston Magna, Leicester

(2017-05 - 2018-05)

Looking after adults with learning disabilities and challenging behaviour in a residential home, helping promote their own independence out in the community and inside the residential home. Meeting their daily needs and requirements on a daily basis with personal care, helping them cook and clean and promote their own independence.

Retail Sales Assistant - JS Motor Services - Aylestone, Leicester

(2016-08 - 2017-05)

Support Worker - Eden Day Care - Whetstone, Leicester

(2016-02 - 2016-08)

Retail Assistant - Spar - Wigston Magna, Leicester

(2015-10 - 2016-02)

GCSE or equivalent - ICT - Regent College (2014 - 2015)

GCSE or equivalent - Employability - Regent College (2014 - 2015)

GCSE or equivalent - Maths - Regent College (2014 - 2015)

GCSE or equivalent - English - Regent College (2014 - 2015)

GCSE - English - Guthlaxton College (2012 - 2014)

GCSE - Maths - Guthlaxton College (2012 - 2014)

GCSE - Biology - Guthlaxton College (2012 - 2014)

GCSE - Chemistry - Guthlaxton College (2012 - 2014)

GCSE - Business Studies - Guthlaxton College (2012 - 2014)

GCSE - Media Studies - Guthlaxton College (2012 - 2014)

GCSE - Sports Studies - Guthlaxton College (2012 - 2014)

GCSE - Geography - Guthlaxton College (2012 - 2014)