Jack Downie-Webb

A highly organised and dedicated professional with over four years of experience managing complex administration, sensitive data, and front-line communications in high-demand healthcare and community settings. Proven ability to maintain rigorous confidentiality standards, manage extensive caseload records and coordinate seamlessly with multi-agency partners including social care and mental health teams. Adept at remaining calm and structured under pressure, with a strong commitment to the NHS values of inclusion, respect, and continuous improvement.

Currently pursuing further education in counselling to enhance interpersonal and active listening skills.

Complex Recovery Worker - CGL

(2024-02)

• Data & Record Management: Maintain meticulously accurate and highly confidential electronic records for a high-capacity caseload of 65+ clients with complex needs, ensuring compliance with strict data protection guidelines.
• Multi-Agency Coordination: Act as the central communication hub between diverse stakeholders, coordinating care pathways with housing, social services, and community mental health teams (e.g., MIND, Turning Point) to ensure seamless service delivery.
• Operational Support: Organise, schedule, and facilitate twice-weekly group sessions, managing logistics, attendance tracking, and resource allocation in a fast-paced environment.
• Risk & Compliance: Conduct and document rigorous risk assessments, ensuring rapid, structured administrative responses during high-pressure safeguarding or crisis situations.
• Process Oversight: Oversee prescribing pathways, maintaining high standards of documentation and liaising directly with clinical prescribers to ensure accurate treatment delivery.
• Group Facilitation: I design and lead two weekly peer-support groups, managing diverse dynamics and presentations to ensure a safe, therapeutic environment.
• Clinical Experience: I administer NADA acupuncture and oversee prescribing pathways, maintaining rigorous standards in safeguarding and risk assessment.

Support Worker - Glenholme Healthcare LTD

(2020-08 - 2024-02)

• Maintained accurate daily logs and care plan documentation for individuals with complex health conditions, ensuring all records were up-to-date and compliant with internal policies.
• Managed sensitive operational tasks including medication administration recording, financial tracking, and daily scheduling.
• Demonstrated strong communication and de-escalation skills, maintaining a calm, structured presence during high-pressure situations to ensure safety and stability.
• Collaborated effectively within a multi-disciplinary team to develop, review, and implement structured care plans.

Community Engagement Volunteer

• Organised local community outreach initiatives, coordinating logistics and managing schedules for team activities.
• Demonstrated strong public-facing communication skills, engaging with diverse community members and accurately recording feedback and data.
• Collaborated with a team to deliver structured, time-bound objectives, managing internal communications to ensure campaign milestones were met.

A Levels - Film Studies, Media Studies - The Thomas Alleyne Academy

AS Level - English Literature - The Thomas Alleyne Academy

GCSEs - Biology (5), Physics (5), English Language (5), Chemistry (4), History (4), Mathematics (4), English Literature (4) - The Thomas Alleyne Academy

Level 2 Counselling - Counselling (2026-09)