Jack Ogden Conabeer

Responding to call outs from operators. Identifying and solving issues independently. Riding and maintaining a fully loaded cargo bike.

Fleet/cargo bike mechanic - Fettle London - London

(2022-08)

• Responding to call outs from operators.
• Identifying and solving issues independently.
• Riding and maintaining a fully loaded cargo bike.
• Managing a booking diary.
• Responding to emails and phone calls.
• Opening and closing garage.

Workshop Manager - Pure Electric - London

(2020-07 - 2022-08)

• Kept workshop operations in line with budget limitations and schedule demands.
• Modified workshop layout to accommodate lean manufacturing and ease of operations for staff.
• Assisted Technicians and Apprentice Technicians in the diagnosis of mechanical problems, offering ongoing support and guidance to maintain team efficiency.
• Worked closely with customers to address questions and enquiries. Communicated extensively with suppliers and dealers, establishing mutually-beneficial relationships.
• Performed specialised technical work, general maintenance, and customer servicing.
• Identified faults, damage and wear on bikes through meticulous examinations and performance tests.
• Assembled various bikes, including hybrid, mountain, road and E-bikes
• Dealt with store opening and closing procedures including key holding, counting cash and daily planning

Duty Manager - Cycle Republic - London

(2019-02 - 2020-07)

• Coordinated daily activity using exceptional organisation and planning abilities for smooth-running business operations.
• Led by example in delivering first-class service, uplifting overall team performance in customer satisfaction surveys.
• Responded to and implemented guest feedback to achieve positive outcomes and high levels of customer satisfaction.
• Counted tills and made bank deposits.
• Addressed customer inquiries and resolved complaints.
• Processed shipments and maintained and organised stock shelves.
• Managed store appearance, including merchandising and displays, signage, decorations and cleaning.

Bicycle Mechanic (in-store and mobile) - Cycle Republic - London

(2018-08 - 2019-02)

• Worked closely with customers to address questions and enquiries.
• Communicated extensively with suppliers and dealers, establishing mutually-beneficial relationships.
• Performed specialised technical work, general maintenance, and customer servicing.
• Increased client base developing strong relationships with customers through efficient and helpful service.
• Identified faults, damages and wear on bikes, promptly fixing issues, improving customer satisfaction.
• Managed and planned a daily booking system to ensure the workshop was running efficiently.

Bicycle Courier - Stuart - London

(2018-04 - 2018-08)

• Collected and delivered various packages to specified locations per delivery instructions.
• Carefully planned travel routes to ensure packages were delivered to recipients in a timely manner.
• Verified addresses and locations before each delivery to minimise errors.
• Collected payments and issued receipts as required, ensuring error-free deliveries.
• Used safe driving practices and followed highway codes when operating bicycles on public roads.

Duty Manager - Cycle Surgery - London

(2013-06 - 2018-04)

• Coordinated daily activity using exceptional organisation and planning abilities for smooth-running business operations.
• Led by example in delivering first-class service, uplifting overall team performance in customer satisfaction surveys.
• Coached and mentored junior staff, developing confidence and competence for enhanced service delivery.
• Used proactive problem-solving skills to resolve issues quickly and effectively, minimising operational disruption.
• Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts.
• Shared product knowledge with customers while making personal recommendations.
• Managed cash drawers, other keyholder duties.
• Trained staff to deliver outstanding customer service.
• Managed store appearance, including merchandising and displays, signage, decorations and cleaning.
• Processed shipments and maintained and organised stock shelves.
• Reorganised sales floor to meet company demands.

Sales Advisor - Pets At Home - London

(2010-05 - 2013-05)

• Greeted customers and pets with warmth and enthusiasm, providing positive store experiences for increased loyalty.
• Ensured animals for sale were appropriately cared for, providing food, water, toys and treats and exercising as required.
• Displayed promotional items at till points, upselling to customers to increase average transaction value.
• Unpacked and distributed veries efficiently, keeping shop floor environments well-stocked to provide customer appeal.
• Cleaned shop by sweeping, mopping and cleaning shelves, ensuring store stayed hygienic.
• Maintained outstanding customer service by staying polite, friendly and attentive throughout interactions.
• Efficiently processed cash and card payments, exceptionally quick during busy shopping periods.
• Handled disputes calmly and professionally, offering appropriate solutions for favourable outcomes.

GCSE - English - London Nautical Sports College

GCSE - Maths - London Nautical Sports College

GCSE - Science - London Nautical Sports College

GCSE - Business studies - London Nautical Sports College

GCSE - Physical education - London Nautical Sports College

BTEC - Sports Science - London Nautical Sports College