Fleet/cargo bike mechanic - Fettle London - London
(2022-08)
- Responding to call outs from operators.
- Identifying and solving issues independently.
- Riding and maintaining a fully loaded cargo bike.
- Managing a booking diary.
- Responding to emails and phone calls.
- Opening and closing garage.
Workshop Manager - Pure Electric - London
(2020-07 - 2022-08)
- Kept workshop operations in line with budget limitations and schedule demands.
- Modified workshop layout to accommodate lean manufacturing and ease of operations for staff.
- Assisted Technicians and Apprentice Technicians in the diagnosis of mechanical problems, offering ongoing support and guidance to maintain team efficiency.
- Worked closely with customers to address questions and enquiries. Communicated extensively with suppliers and dealers, establishing mutually-beneficial relationships.
- Performed specialised technical work, general maintenance, and customer servicing.
- Identified faults, damage and wear on bikes through meticulous examinations and performance tests.
- Assembled various bikes, including hybrid, mountain, road and E-bikes
- Dealt with store opening and closing procedures including key holding, counting cash and daily planning
Duty Manager - Cycle Republic - London
(2019-02 - 2020-07)
- Coordinated daily activity using exceptional organisation and planning abilities for smooth-running business operations.
- Led by example in delivering first-class service, uplifting overall team performance in customer satisfaction surveys.
- Responded to and implemented guest feedback to achieve positive outcomes and high levels of customer satisfaction.
- Counted tills and made bank deposits.
- Addressed customer inquiries and resolved complaints.
- Processed shipments and maintained and organised stock shelves.
- Managed store appearance, including merchandising and displays, signage, decorations and cleaning.
Bicycle Mechanic (in-store and mobile) - Cycle Republic - London
(2018-08 - 2019-02)
- Worked closely with customers to address questions and enquiries.
- Communicated extensively with suppliers and dealers, establishing mutually-beneficial relationships.
- Performed specialised technical work, general maintenance, and customer servicing.
- Increased client base developing strong relationships with customers through efficient and helpful service.
- Identified faults, damages and wear on bikes, promptly fixing issues, improving customer satisfaction.
- Managed and planned a daily booking system to ensure the workshop was running efficiently.
Bicycle Courier - Stuart - London
(2018-04 - 2018-08)
- Collected and delivered various packages to specified locations per delivery instructions.
- Carefully planned travel routes to ensure packages were delivered to recipients in a timely manner.
- Verified addresses and locations before each delivery to minimise errors.
- Collected payments and issued receipts as required, ensuring error-free deliveries.
- Used safe driving practices and followed highway codes when operating bicycles on public roads.
Duty Manager - Cycle Surgery - London
(2013-06 - 2018-04)
- Coordinated daily activity using exceptional organisation and planning abilities for smooth-running business operations.
- Led by example in delivering first-class service, uplifting overall team performance in customer satisfaction surveys.
- Coached and mentored junior staff, developing confidence and competence for enhanced service delivery.
- Used proactive problem-solving skills to resolve issues quickly and effectively, minimising operational disruption.
- Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts.
- Shared product knowledge with customers while making personal recommendations.
- Managed cash drawers, other keyholder duties.
- Trained staff to deliver outstanding customer service.
- Managed store appearance, including merchandising and displays, signage, decorations and cleaning.
- Processed shipments and maintained and organised stock shelves.
- Reorganised sales floor to meet company demands.
Sales Advisor - Pets At Home - London
(2010-05 - 2013-05)
- Greeted customers and pets with warmth and enthusiasm, providing positive store experiences for increased loyalty.
- Ensured animals for sale were appropriately cared for, providing food, water, toys and treats and exercising as required.
- Displayed promotional items at till points, upselling to customers to increase average transaction value.
- Unpacked and distributed veries efficiently, keeping shop floor environments well-stocked to provide customer appeal.
- Cleaned shop by sweeping, mopping and cleaning shelves, ensuring store stayed hygienic.
- Maintained outstanding customer service by staying polite, friendly and attentive throughout interactions.
- Efficiently processed cash and card payments, exceptionally quick during busy shopping periods.
- Handled disputes calmly and professionally, offering appropriate solutions for favourable outcomes.
