Jack Presley

A customer-focused vehicle technician with years of experience within garages and in the customer service and hospitality industries. I prioritise good health and safety practice, whilst making sure this is embedded into everyday tasks. My time as a vehicle technician has enabled me to develop a keen eye for detail, enabling me to effectively troubleshoot issues and generate innovative solutions to problems.

Capable of working in fast-paced environments and managing conflicting demands, being able to effectively balance a wide range of tasks and deliver against multiple deadlines. A quick learner that is able to pick up new processes with ease.

Vehicle Technician - Kwik-Fit

(2017-01 - 2022-12)

• Servicing vehicles in accordance with Kwik-fit guidelines
• Troubleshooting vehicle faults to find best course of action for repair
• Capable of changing and repairing all car parts, including brake discs and pads, callipers and shock absorbers
• Invoicing customers based of servicing needed
• Taking service bookings from customers
• Keeping customers updated with vehicle progress via email or mobile
• Ordering required parts from sanctioned suppliers
• Providing support to other team members where required
• Undertaking SABA Training
• Checking and receiving tyre deliveries, ensuring all tyres are up to standard

Stock Room Team Leader - Argos

(2015-01 - 2017-12)

• Keeping picking rates below 90 seconds to ensure smooth shop operations
• Achieving delivery targets by ensuring items are brought to customers under 2 minutes
• Stock takes and stock checks
• Informing management of items that are below stock threshold
• Processing returns and refunds and remaining compliant with company returns and refund policy
• Opening and closing store as a keyholder

Team Member - The Parrot

(2013-01 - 2017-12)

• Assisting in the kitchen with food prep and washing up
• Cooking food in-line with pub menu
• Taking orders and serving food to customers
• Pouring drinks at the bar
• Taking phone call bookings for the B&B
• Maintaining a clean and tidy pub via wiping tables and sweeping floor

NVQ Level 1 - Vehicle Maintenance - Guildford College (2015-01 - 2016-12)