Jack Reid

High-performing sales professional with over seven years' experience in technology sales, customer relationship management and customer retention. Progressed through multiple roles at Currys, consistently exceeding sales targets while delivering consultative technology solutions and training colleagues. Experienced in objection handling, technical troubleshooting and resolving complex customer issues.

Proficient in Microsoft 365, CRM systems and a wide range of consumer technology, with the ability to quickly learn new software and business systems. Looking to bring proven sales performance, relationship-building and technical expertise into a technology sales role.

Sales Associate & Customer Support - Currys PLC

(2022-02)

• Consistently exceeded individual sales targets by identifying customer needs and recommending tailored technology solutions.
• Regularly achieved a position among the top 1,000 sales performers nationally, earning enhanced performance bonuses through outstanding sales results.
• Trained and mentored over 10 new colleagues in compliant sales techniques, product knowledge and store procedures.
• Resolved complex customer escalations while protecting brand reputation and maintaining company standards.
• Diagnosed software faults, completed device setup and provided hands-on technical support.
• Managed the end-to-end repair process, arranging engineer visits, verifying warranty eligibility and liaising with manufacturers.

Customer Support Advisor (Team Knowhow Call Centre – Remote) - Currys PLC

(2020-09 - 2022-02)

• Handled high volumes of enquiries relating to technical repairs, returns and product support.
• Processed refunds and exchanges accurately in line with company policies and consumer rights legislation.
• Worked independently in a fully remote environment while maintaining strong service performance standards.
• Drove customer retention through active listening, clear communication and solution-focused conversations.

Warehouse Support Colleague - Currys PLC

(2019-05 - 2020-07)

• Managed stock receiving, dispatch operations and high-value inventory audits.
• Supported merchandising layouts and logistics planning during peak trading periods.
• Improved inventory accuracy through consistent stock management processes.

Customer Service Advisor – Sky Retentions Team - Firstsource

(2017-01 - 2018-06)

• Used consultative selling, negotiation and objection-handling techniques to retain customers considering cancellation.
• Built strong customer relationships through effective communication and needs-based conversations.
• Maintained strong performance across customer retention and satisfaction metrics.

Bar Supervisor / Event Staff Lead (Seasonal) - Newthorn Event Staffing Solutions

(2016-06 - 2022-06)

• Trained and mentored 50+ seasonal staff across large-scale events, ensuring consistent service standards and operational efficiency.
• Coordinated staffing rotas, shift planning and smooth delivery in high-pressure environments.
• Managed cash handling, licensing compliance and health and safety standards in high-volume venues.

BTEC Level 3 - Media Studies - Loughborough College

GCSEs - Hind Leys Community College