Jack Shaw

Hardworking and willing employee with experience in IT support and property development. Punctual, capable of teamwork, and skilled at liaising with colleagues, suppliers, and customers. Calm and professional attitude with willingness to take advice and improve work.

Experienced in help desk support and customer service with strong problem-solving abilities. Willing to work flexibly to meet business demands and capable of both active and mentally challenging work. Full clean driving license for 7 years.

Junior 1st Line Support - EvolveODM - Skelmersdale, Lancashire WN8 9TG

(2018-11 - 2020-09)

Responded to fast occurring faults in clients' existing service provided by the company. Worked with company Help desk and wider support team to manage a broad network of international sites, providing managed network solutions, including PCI compliance, GDPR compliant WIFI, and broadband services across hundreds of sites covering Europe, North America, and Australia.

• Travelling long distance to repair faults on site at a short notice
• Handled up to 15 calls per day to address customer inquiries and concerns, walking clients through step by step processes to resolve issues, guiding them through specialist IT procedures to resolve issues with excellent customer service
• Managed an in-company alerts system to streamline customer service efficiently by using a process to escalate issues to the appropriate team within the company

Property Development - Self-Employed

(2020-09 - 2026-02)

• Management of multiple properties
• Interior Renovation
• Securing and managing building supplies
• Training in the property development sector
• Responding to and supporting tenants

High School - Ormskirk School (2011-09 - 2016-08)

College Level 2 - Information and Creative Technology - Southport College (2017-09 - 2018-06)

Apprenticeship - IT Infrastructure Level 3 - Baltic Apprenticeships (2019-04 - 2020-06)