Jackie Healeas

Compassionate and dedicated healthcare professional with over 8 years of experience in the care and health sector. Highly organised, reliable, and hardworking, with excellent interpersonal skills. Able to build positive relationships with patients, colleagues, and senior management while maintaining a professional and friendly approach.

A mature and adaptable team player who performs effectively in challenging environments, works well independently, and demonstrates strong initiative when required. Committed to delivering high-quality care and supporting the wellbeing of others.

Administrator/receptionist - Ackroyd Typewriters Ltd

(1994-01 - 1998-12)

Professional and organised admin/receptionist, handling enquiries, scheduling appointments, maintaining records, and providing administrative support. Skilled customer services, communication, and multitasking while ensuring a welcoming and efficient office environment.

Housecare Assistants - Seacroft Hospital

(1998-01 - 1999-12)

Responsible for cleaning of the ward and providing patients with their evening meal. Assisting patients with filling out menu sheets for the next day.

Admin/receptionist - Ackroyds

(2000-01 - 2007-12)

Professional and organised admin/receptionist, handling enquiries, scheduling appointments, maintaining records, and providing administrative support. Skilled customer services, communication, and multitasking while ensuring a welcoming and efficient office environment.

Office Manager - Ackroyds

(2007-01 - 2017-12)

Experienced Office Manager with a proven ability to oversee daily office operations, manage administrative teams, coordinate schedules, maintain records, and support business objectives. Strong organisational, communication, and problem solving skills with the ability to multitask effectively in fast-paced environments while maintaining high standards of professionalism and efficiency.

Administrator/receptionist - Euro Polymers (GB) Ltd

(2017-01 - 2018-12)

Professional and organised admin/receptionist, handling enquiries, scheduling appointments, maintaining records, and providing administrative support. Skilled customer services, communication, and multitasking while ensuring a welcoming and efficient office environment.

Administrator - Bolton Gate Services

(2018-03 - 2018-11)

Professional and organised admin/receptionist, handling enquiries, scheduling appointments, maintaining records, and providing administrative support. Skilled customer services, communication, and multitasking while ensuring a welcoming and efficient office environment.

Home Care Assistant - Dovetail Care

(2019-01 - 2021-12)

Provided high-quality personal care and support to clients in their own homes, promoting dignity, independence, and wellbeing.

• Assisted with daily living activities, including personal hygiene, dressing, grooming, toileting, and mobility support.
• Administered or assisted with medication in accordance with care plans and company policies.
• Supported clients with meal preparation, feeding, and maintaining adequate nutrition and hydration.
• Assisted with light household duties, including cleaning, laundry, shopping, and maintaining a safe living environment.
• Monitored clients' physical and emotional wellbeing, reporting any concerns or changes in condition to senior staff.
• Maintained accurate care records and documentation in line with regulatory requirements.
• Provided companionship and emotional support, helping to reduce social isolation and improve quality of life.
• Worked closely with families, healthcare professionals, and multidisciplinary teams to ensure person-centred care.
• Followed safeguarding, health and safety, and infection control procedures at all times.

Care Assistant - Willowbank Nursing Home

(2021-01 - 2023-02)

Provided compassionate, person-centred care to residents, ensuring their dignity, privacy and independence were maintained at all times.

• Assisted residents with personal care needs, including washing, dressing, grooming, toileting, and mobility support.
• Supported residents with eating and drinking, monitoring nutritional intake and hydration levels.
• Monitored and recorded residents' physical and emotional wellbeing, reporting any concerns to senior staff or healthcare professionals.
• Supported residents living with dementia, physical disabilities, and other complex care needs.
• Encouraged participation in social, recreational, and therapeutic activities to enhance wellbeing and quality of life.
• Maintained accurate care records and completed documentation in line with regulatory and safeguarding requirements.
• Worked collaboratively with nurses, healthcare professionals, residents' families, and multidisciplinary teams to deliver high-quality care.
• Followed infection prevention, health and safety, safeguarding, and moving and handling procedures at all times.
• Responded appropriately to emergencies and provided reassurance and support to residents and their families.

Healthcare support worker in theatres - Nuffield Health

(2023-02)

Supported the theatre team in delivering safe, high-quality care before, during, and after surgical procedures.

• Assisted with the preparation of operating theatres, ensuring equipment, instruments, and supplies were available and ready to use.
• Provided care and reassurance to patients throughout their surgical journey, maintaining dignity, privacy, and comfort.
• Assisted with patient transfers and positioning in accordance with moving and handling procedures.
• Monitored and recorded patients observations as directed by registered healthcare professionals.
• Maintained a clean, safe, and sterile environment, adhering to infection prevention and control policies.
• Assisted with the transportation of patients to and from theatre, recovery, and ward areas.
• Supported stock management, equipment checks, and the replenishment of theatre supplies.
• Worked closely with surgeons, anesthetists, nurses, and multidisciplinary teams to ensure efficient theatre operations.
• Ensured accurate documentation and compliance with health and safety, safeguarding, and confidentiality requirements.
• Responded effectively in a fast-paced and high pressure environment while maintaining patient safety and quality standards.

GCSE - Maths - Salts Grammar School (1989-01 - 1992-12)

GCSE - English - Salts Grammar School (1989-01 - 1992-12)

GCSE - Science - Salts Grammar School (1989-01 - 1992-12)

GCSE - German - Salts Grammar School (1989-01 - 1992-12)

GCSE - Religious Education - Salts Grammar School (1989-01 - 1992-12)

GCSE - PE - Salts Grammar School (1989-01 - 1992-12)

Business - Business - City Training Centre (Bradford) (1992-01 - 1994-12)

RSAI - RSAI - City Training Centre (Bradford) (1992-01 - 1994-12)

RSAII - RSAII - City Training Centre (Bradford) (1992-01 - 1994-12)