Jackie Reid

Experienced credit control professional with a proven track record in managing high‑value ledgers, reducing aged debt, improving cashflow and building strong relationships with senior stakeholders across professional services, legal and utilities sectors.

Credit Controller - Marks & Clerk LLP

(2019-01)

Manage dual‑company ledgers exceeding £1.5m, delivering consistent collections performance, enhancing financial insight for partners and safeguarding cashflow.

• Proactively chase overdue invoices via phone, email, and written communication.
• Use aged debt reports to prioritise actions and maintain strong client relationships.
• Liaise with Partners, fee earners, and internal teams to resolve queries.
• Prepare monthly debtor reports and client statements.
• Support treasury team with cash allocation and work to achieve DSO targets.
• Conduct credit checks and documents collection activity.
• Manage disputes, settlements and insolvency claims to minimize financial risk.

Credit Controller - No 5 Chambers

(2014-01 - 2019-12)

Oversaw debt recovery processes for 300 barristers, managing large legal sector caseloads with accuracy and professionalism.

• Chased debt and resolved queries for barristers, clerks, and solicitors.
• Managed legal aid‑related issues and produced regular financial statements.
• Conducted Experian credit checks on new clients.
• Processed and distributed departmental post and financial documentation.
• Ran payment reports and updated case‑chasing tasks.
• Recorded and updated accurate client information within Meridian Law.

Credit Controller - ABP Ltd

(2012-01 - 2014-12)

Handled a large mixed commercial portfolio including 30 high‑value accounts exceeding £1m, ensuring compliance with credit limits and accurate order management.

• Chased outstanding queries and credit notes across multiple locations.
• Managed 150 customer accounts, including strategic £1m+ accounts.
• Provided PODs, invoices, and account statements.
• Completed credit assurance checks and updated dormant records.
• Allocated cash using the Lawson system and supported daily cheque banking.
• Released orders in line with credit limits.

Credit Controller - CFS

(2010-01 - 2012-12)

Delivered target‑driven credit performance while supporting legal case preparation and ledger reporting.

• Handled customer queries via phone, post, and email.
• Attended meetings with account managers and prepared debt reports.
• Supported credit controllers and utilised Sage Line 50 for account updates.
• Produced Excel reports and prepared accounts for legal action.

Collection Officer (Specialised Collections) - Severn Trent Water Ltd

(2005-01 - 2010-12)

Managed high‑risk accounts, improving the accuracy of reporting and supporting KPI‑driven debt reduction.

• Ran and enhanced QMF reporting for data accuracy.
• Reduced debt through proactive and persistent collection activity.
• Resolved customer disputes and negotiated settlements for damages claims.
• Prepared legal paperwork and handled customer queries.
• Trained new team members and verified payments.

Finance Collections - Severn Trent Water Ltd

(1999-01 - 2005-12)

Supported large‑scale debt management and financial reporting across a £1.9m ledger, reducing aged debt through focused recovery processes.

• Responded to customer requests and reconciled accounts.
• Prepared legal case files.
• Improved DSO performance.
• Supported month‑end reporting and departmental SLAs.

Payroll & Purchase Ledger Clerk - BPS Telemarketing

Credit Control Officer - Sertec Engineering

Modern Security Alarms Ltd

Forwarding and Lifting Ltd

Stirling Engineering Ltd

Dual Midlands Ltd

Admin & Accounts - Lloyds Builders

Level 2 Diploma - Business Administration

Level 2 - Word, Excel, PowerPoint - City & Guilds

Level 1 - Word, Excel, PowerPoint - City & Guilds

Typing Levels 1-2 - RSA

Typing & Teeline Shorthand

CSEs - Maths, English Literature/Language, Science, Geography, Home Economics